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Updated 2021-04-28
Activated 2021-04-16

【Field Support Engineer】IT support for one of major foreign consulting companies! Chance to improve your English!
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  • ★★ Staff Level
  • Women Welcome
  • No transfer
  • No Age Restriction
Company Name


Job Type
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Other
Industry Other
Location Asia Japan Tokyo Minato

Job Description 【Service Scope】
You will be working at one of major foreign-affiliated consulting company as a member of BiOS IT Service Desk Team.

■ As an agent of the service counter of the information system department, we will handle inquiries about problems with company-rented Windows PCs, Macs, and mobile phones (Android, iOS) to the necessary parties.
■ Lending and exchanging IT equipment at the service counter
■ We will support the continuous provision of services through maintenance and support of IT equipment installed at the location.
■ As a location pilot for IT services provided by the company, we will promptly perform preparatory work such as verification for service provision and creation of usage guides.
■ Providing reusable solutions to problems that can be solved at the call center
■ Collaborate with overseas support groups via email / SNS / chat in English to collect information and make inquiries to solve problems.
Company Info 【Attractive Point】
IT support at a global company, so you can further improve your English!
Since team members work side by side, there is an environment that is easy to hear on a daily basis. In addition, since members work at multiple locations, the culture of connecting and working online through SNS etc. is pervasive.

【Office Atmosphere】
Regarding daily user support work, we do business regardless of whether it is an employee or a contract employee. There is no dining room, but sometimes we go out to eat together.
It is a work environment where you can work regardless of gender, age, nationality, etc.

【Available Facilities】
Free access to services such as hot water room, microwave, water server and free coffee.
Working Hours Monday-Friday (weekdays)
From 9:00 to 18:00 (60-minutes break)
【Desired Skills】
✔Technical Skills: on-site helpdesk support experience (or similar). Those who are familiar with PC Software and/or Hardware. A person who is willing to learn even if he / she is inexperienced.
✔Language Skills: A person who can speak native level Japanese and daily conversational English. Reading & Writing skills in both Japanese and English is a must.
✔Human Skills: Flexible responsiveness, communication skills, cooperation, multitasking skills, and a straightforward attitude toward being taught by others.

【Application Process】
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are two interviews scheduled)
※Telephone or on-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary Depends on experience   
Other Salary
■ Salary revision once a year
■ Transportation expenses (up to 50,000 yen per month)
■ Equipped with various social insurance (employment, industrial accident, health, welfare pension)
■ Overtime allowance
■ Qualification allowance
└ If you pass the IT technical qualifications such as "ITIL", "MCP" and "CCNA", the company will pay for the examination fee!

★ Wearing Business casual suit is possible
Holidays Five-Day workweek
Paid holidays
Condolence vacation
Maternity leave / childcare leave (according to company regulations / acquisition / return to work)
Job Contract
One-year Contract (Probation period is 3 months)

Please apply from here


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【Field Support Engineer】IT support for one of major foreign consulting companies! Chance to improve your English!