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Updated 2020-11-17
Activated 2020-11-04

【In-house Help Desk (Team Leader)】IT support for one of major foreign consulting companies! Chance to improve your English!
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  • ★★★ Senior Level
  • Women Welcome
  • No transfer
  • No Age Restriction
Company Name


Job Type
IT (Other) - IT Help Desk
IT (Hardware/Network) - Network Engineer
Customer Service - Customer Support
Industry Other
Location Asia Japan Tokyo Minato

Job Description You will be in charge of the leader of the in-house IT help desk of a major foreign-affiliated consulting company.

■ As an agent of the service counter of the information system department, we will handle inquiries about problems with company-rented Windows PCs, Macs, and mobile phones (Android, iOS) to the necessary parties.
■ Lending and exchanging IT equipment at the service counter
■ We will support the continuous provision of services through maintenance and support of IT equipment installed at the location.
■ As a location pilot for IT services provided by the company, we will promptly perform preparatory work such as verification for service provision and creation of usage guides.
■ Providing reusable solutions to problems that can be solved at the call center
■ Collaborate with overseas support groups via email / SNS / chat in English to collect information and make inquiries to solve problems.
Company Info 【Attractive Point】
IT support at a global company, so you can further improve your English!
Since team members work side by side, there is an environment that is easy to hear on a daily basis. In addition, since members work at multiple locations, the culture of connecting and working online through SNS etc. is pervasive.

【Office Atmosphere】
Regarding daily user support work, we do business regardless of whether it is an employee or a contract employee. There is no dining room, but sometimes we go out to eat together.
It is a work environment where you can work regardless of gender, age, nationality, etc.

【Available Facilities】
Free access to services such as hot water room, microwave, water server and free coffee.
Working Hours Monday-Friday (weekdays)
From 9:00 to 18:00 (60-minutes break)
・ Experience in face-to-face IT support
・ A person who emphasizes teamwork and can cooperate with existing members.
・ You can greet in English at the level of daily conversation at the counter, and you can rent out standard IT equipment and handle replacement work.
・ Read the in-house IT environment and support technical information provided in English by yourself and understand it as basic information in daily work.
・ Always have no resistance to learning new technologies

【Desirable Skills】
・ It is desirable to have the ability to listen to the needs of the other party in a clear and speedy manner in response to face-to-face counter work and responses to and from customers by telephone or email
・ In terms of IT support, I would like to have a person who actively approaches problem analysis and solution by himself and can work on things while relying on other powers
・ Experience in using Business English is not required. Emphasis is placed on the willingness to utilize workplaces that may use English as opportunities to improve skills

【Application Process】
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are two interviews scheduled)
※Telephone or on-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K Over   
Other Salary
Complete with social insurance
Transportation expenses paid
Holidays Complete weekly two-day system (Saturdays, Sundays, national holidays)
Paid holidays
Condolence vacation
Special holidays
Child-care Leave
Job Contract
Contract or permanent

Please apply from here


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【In-house Help Desk (Team Leader)】IT support for one of major foreign consulting companies! Chance to improve your English!