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Updated 2020-09-29
Activated 2020-09-29

CUSTOMER SUCCESS ADVOCATE

  • ★★ Staff Level
  • Women Welcome
  • No transfer
Company Name
Employer

Eco Vadis Japan Co., Ltd.

Job Type
Eco Vadis Japan Co., Ltd.
Customer Service - Customer Support
IT (Other) - Customer Support Engineer
Consulting - IT Consulting (Other)
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Chiyoda

Job Description Mission
Your primary responsibility is to provide support to the Customer Success Manager (CSM) team and collaborate to ensure effective implementation of the EcoVadis solution to their portfolio of Customers

Core Responsibilities
Present our company to Clients and ensure their understanding of our services.
Retrieve data / information via BackOffice interface to conduct analyzes and draft / prepare Client reports upon CSM request.
Manage and maintain all client-focused documents, presentations and databases.
Act as a first-level support for clients questions on all EcoVadis operations issues.
Be ready to contact Clients to request information / clarifications when required
Liaise with other EcoVadis departments for achievement of objectives / goals.
Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality
Company Info The Eco Vadis office uses a shared office in Yotsuya. There are plenty of stylish sofas and drink spaces, and you can also use the various membership benefits of the shared office!
[Measures against passive smoking] No smoking indoors allowed Designated smoking area
Working Hours 9: 00-18: 00
Job
Requirements
Eligibility Criteria
Qualifications and profile:
Bachelor's Degree required
1 years + successful Customer Support experience with large accounts acquired in a fast paced environment.
Native Japanese
Fluency in English is a must. [Another language] a definite plus
High proficiency in Microsoft Office, especially Excel (vlookup, Pivot Table, conditional formula) and Powerpoint.


Required skills:
The ideal candidate should demonstrate the following skills and aptitudes:
Excellent communication skills (Both written and verbal) Strong analytical and problem solving skills. Organized, efficient, patient, highly autonomous and proactive.
Ability to work under pressure, within tight deadlines, and to adhere to strict guidelines / instructions.
Problem solver with strong attention to detail
Ability to work well in an international and multicultural environment
Self-driven, results oriented and team player
International exposure is a must
Ability to work well in an international environment.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K Over   
Other Salary
Description
Complete with social insurance
Full transportation expenses
Education and training
Holidays Complete weekly two-day system (Saturdays, Sundays, national holidays)
paid holidays
Childcare leave
Injury and illness leave
Job Contract
Period
Full-time employee
Nearest Station JR Chuo / Sobu Line "Yotsuya Station": 2 minutes on foot
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Eco Vadis Japan Co., Ltd.

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