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Updated 2022-01-05
Activated 2022-01-05

Customer Services Leader / Service Manager[Foreign-affiliated / Flexible / Overseas training available]

  • Recruiter
  • Manager Level
This posting is managed by: Daijob AGENT (Human Global Talent Co., Ltd.)
Company Name Syncron Japan Co., Ltd.
Job Type
Daijob AGENT (Human Global Talent Co., Ltd.)
Customer Service - Customer Support
IT (Other) - Customer Support Engineer
Industry Software Vendor
Location Asia Japan Tokyo

Job Description After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our products is being acquired by learning our products and help our customers solving problems as well as advising them.

You will get an exciting opportunity to develop new skills in a fast-moving environment. This position has high visibility and responsibility to ensure exceptional service delivery to the customer. The role is based in Tokyo.

<Responsibilities>
・Lead Customer Care team in Japan
・Build Analyst Service for Inventory customer together with expert service team
・Customer Support quarterly KPI reports creation for customer
・Ensuring proper communication with the customers through our case management tool and other communication channels including email and telephone.
・Cooperation with the programmers (R&D) to suggest improvements, report bugs and channel feedback from the customers.
・Executing technical supervision to ensure proper functioning of our applications in the customer production installations.
Company Info アフターマーケット(保守ビジネス)のサプライチェーンを最適化し、企業の利益と収益向上を強力にサポートするソリューションをクラウドベースで提供しているグローバルリーダーです。在庫管理、価格最適化、オーダー管理等のソリューションを持ち、世界各国の製造業、関連代理店に支持されています。
Working Hours 9: 00-18: 00 (including one hour break, flex)
* Some shift systems for overseas clients occurs
Job
Requirements
[Required]
・ Excellent SQL and relational database skills (preferably Oracle and / or PostgreSQL).
・ Effective customer skills, including oral and written communication.
・ Both advanced Japanese and English skills allowing for fluent communication in written and oral fashion.
・ Leadership and Presentation skills

・ SQL experience (preferably Oracle or PostgreSQL)
・ Customer communication skills (Japanese and English)
・ Leadership, presentation skills

[Welcome]
・ 5+ years of experience in the Software industry
・ Knowledge of Java Enteprise Edition solutions.
・ Practical knowledge of XML and related technologies (XPath, XSLT, etc.).
・ Practical experience with Windows and Linux operating systems, log files analysis and information retrieval.
・ Experience working in a software support environment catering to global clients.
・ Efficient reading of Java source code and experience with bug-fixing.
・ Experience with programming will be a plus.
・ Experience with version control systems (CVS, git), data transfer protocols (FTP / sFTP), WebSphere MQ will be a plus.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5000K - JPY 9000K   
Other Salary
Description
Annual salary system (including overtime pay)
* Determined based on experience and current annual income

Complete social insurance, all transportation expenses
Holidays Complete two-day work week (Saturday and Sunday)
public holiday
Summer Special / New Year Holiday
Annual paid leave
Job Contract
Period
Regular employees (trial period: 6 months)
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