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Updated 2020-07-21
Activated 2020-07-21

【FS lead】Web Interview

  • ★★★ Senior Level
Company Name
Employer

Wipro Japan K.K.

Job Type
Wipro Japan K.K.
IT (Mainframe) - Project Manager
IT (Hardware/Network) - Network Monitoring
IT (Other) - IT Help Desk
Industry IT Consulting
Location Asia Japan Saitama

Job Description Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users. Supplier is ultimately responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUS equipment and EUS software;
(b) for hardware break/fix, ensure timely resolution or replacement of defective device within the agreed Service Levels as defined in Service Level Matrix
(1) for devices under warranty, liaise with OEM supplier for replacement or fix to defective device and
(c) for devices not under warranty, use reasonable endeavors to repair the defective device, or initiate replacement device from stock or new purchase order; identify the scope and impact of an assigned Incident or a Problem, and provide operational and technical assistance to remedy the Incident or Problem;
(d) provide or coordinate onsite technical support to Authorized Users for maintenance and break/fix activities; Create and provide updates to Incident and Problem tickets in the IT Service Management (ITSM) system to reflect actions taken to resolve Incident or Problems to enable but not limited to real-time reporting;
(e) perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they impact Authorized Users;
(f) provide support to all Authorized Users who access Customer provided services from any location. Wherever possible, support and repair the defective EUS device remotely;
(g) coordinate EUS service-related activities with the Service Desk, and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary;
(h) coordinate efforts with Third-Party service and maintenance Suppliers as necessary to keep EUS equipment and EUS software in good working order;
Company Info Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998.

Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.

【Measures against passive smoking】
No smoking indoors allowed
Designated smoking area
Working Hours 9:00 - 18:00
Job
Requirements
10+ years of experience
Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users. Supplier is ultimately responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUS equipment and EUS software;
(b) for hardware break/fix, ensure timely resolution or replacement of defective device within the agreed Service Levels as defined in Service Level Matrix
(1) for devices under warranty, liaise with OEM supplier for replacement or fix to defective device and
(c) for devices not under warranty, use reasonable endeavors to repair the defective device, or initiate replacement device from stock or new purchase order; identify the scope and impact of an assigned Incident or a Problem, and provide operational and technical assistance to remedy the Incident or Problem;
(d) provide or coordinate onsite technical support to Authorized Users for maintenance and break/fix activities; Create and provide updates to Incident and Problem tickets in the IT Service Management (ITSM) system to reflect actions taken to resolve Incident or Problems to enable but not limited to real-time reporting;
(e) perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they impact Authorized Users;
(f) provide support to all Authorized Users who access Customer provided services from any location. Wherever possible, support and repair the defective EUS device remotely;
(g) coordinate EUS service-related activities with the Service Desk, and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary;
(h) coordinate efforts with Third-Party service and maintenance Suppliers as necessary to keep EUS equipment and EUS software in good working order;
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary Depends on experience   
Other Salary
Description
Social Insurance
Commuting/Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays
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