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Updated 2020-07-21
Activated 2020-07-21

【Cloud Proxy Engineer】Web Interview

  • ★★ Staff Level
Company Name
Employer

Wipro Japan K.K.

Job Type
Wipro Japan K.K.
IT (Hardware/Network) - Security System SE
IT (Hardware/Network) - Network Engineer
Industry IT Consulting
Location Asia Japan Tokyo

Job Description • Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.
• Documenting the solutions provided to the Customers in the ticketing tool.
• Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.
• Documentation of RCA in proper RCA template.
• Best practices or preventive measure implementation based on the RCA action items.
Company Info Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998.

Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.

【Measures against passive smoking】
No smoking indoors allowed
Designated smoking area
Working Hours 9:00 - 18:00
Job
Requirements
Work Experience
• Minimum 2-year experience only in Symantec WSS and Web Cloud Proxy.
• Experience in any one Proxy platform like Cisco, ZScalar, Symantec, etc.
• Experience in at least one Load balancers like F5, Alteon, Barracuda, Netscaler.
• Holding experience in end to end design and implementation.

Roles and Responsibilities
• Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.
• Documenting the solutions provided to the Customers in the ticketing tool.
• Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.
• Documentation of RCA in proper RCA template.
• Best practices or preventive measure implementation based on the RCA action items.
• Should be open to work in 24/7
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
Other Salary
Description
Social Insurance
Commuting/Transportation Allowance
Holidays Five-Day Workweek
Paid Holidays
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