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Updated 2020-07-01
Activated 2020-07-01

[Quality control] Customer support (in charge of quality improvement)
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  • ★★ Staff Level
  • Women Welcome
  • Listed Public Company
This posting is managed by:
Company Name Company is not publicly visible
Job Type
Customer Service - Customer Support
Industry Games
Location Asia Japan Tokyo

Job Description 【Overview】
Our customer support is committed to improving customer satisfaction.
Since we also handle titles for English-speaking countries, not only Japanese but also English
In order to improve the quality of multilingual response, we are recruiting positions in charge this time.

Understand the way of thinking and culture of overseas customers and respond to each person
We will leave the improvement of overseas customer support operation so that you can do it.

[Main business contents]
・Operational improvement work for overseas inquiries
・Service improvement efforts utilizing VOCs
・Analysis of inquiry contents
・Responding to inquiries from some overseas customers

For inquiries about content distributed for English-speaking countries
Please perform improvement work.
In addition, we have identified issues to improve customer satisfaction,
I would like you to be involved in efforts for improvement,
In the future, we are looking for someone who can be entrusted with team management.
Company Info An information and communications business company with a core game business for mobile phones. Its main business is the development and operation of social games and contract development.
Working Hours 9:30~18:30
[Essential requirements]
・English native level
・Those who have knowledge about entertainment culture in English-speaking countries
・Basic PC skills (Word, Excel)
[Welcome requirements]
・Overseas customer support work experience or startup experience (regardless of industry)
・Leader in a multi-person team or someone with appropriate experience (more than 2 years)
English Level Native Level
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level Daily Conversation Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Complete social insurance
Full transportation expenses
Sports Facilities
Recreation facility
Property Savings System
Holidays Two days off per week (Saturday, Sunday and public holidays)
Summer vacation
Winter vacation
paid holidays
Parental leave
Job Contract
Contract full-time employee

Please apply from here




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[Quality control] Customer support (in charge of quality improvement)