|This posting is managed by:||
|Company Name||Company is not publicly visible|
Customer Service - Customer Support
Our customer support is committed to improving customer satisfaction.
Since we also handle titles for English-speaking countries, not only Japanese but also English
In order to improve the quality of multilingual response, we are recruiting positions in charge this time.
Understand the way of thinking and culture of overseas customers and respond to each person
We will leave the improvement of overseas customer support operation so that you can do it.
[Main business contents]
・Operational improvement work for overseas inquiries
・Service improvement efforts utilizing VOCs
・Analysis of inquiry contents
・Responding to inquiries from some overseas customers
For inquiries about content distributed for English-speaking countries
Please perform improvement work.
In addition, we have identified issues to improve customer satisfaction,
I would like you to be involved in efforts for improvement,
In the future, we are looking for someone who can be entrusted with team management.
|Company Info||An information and communications business company with a core game business for mobile phones. Its main business is the development and operation of social games and contract development.|
・English native level
・Those who have knowledge about entertainment culture in English-speaking countries
・Basic PC skills (Word, Excel)
・Overseas customer support work experience or startup experience (regardless of industry)
・Leader in a multi-person team or someone with appropriate experience (more than 2 years)
|English Level||Native Level|
|Japanese Level||Business Level(JLPT Level 2 or N2)|
|Chinese Level||Daily Conversation Level|
|Salary||JPY - Japanese Yen JPY 3500K - JPY 4500K|
Complete social insurance
Full transportation expenses
Property Savings System
Two days off per week (Saturday, Sunday and public holidays)
|Contract full-time employee|