Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual keyvisual
Updated 2020-06-30
Activated 2020-06-30

Customer Service Manager for Home Consumer Goods

NEW
  • ★★★★ Manager Level
This posting is managed by:
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Call Centre Manager
Logistics/Retail/Consumer/Fashion - Other
Industry Fast Moving Consumer Goods (FMCG)
Location Asia Japan Tokyo

Job Description My client is looking for an experience customer service manager/supervisor to step in and support a small, but growing team of currently two members. The pervious customer service team was outsourced, but now will be shifting to have a customer service team directly in the office. This role will also help with a new CRM implementation project that will be happening later this year.


Description

* Customer Service startup development including the creation of training manuals
* improving KPI (lead time, call time, abandon rate etc.)
* Implement standards and procedures on how the Customer Service team will function moving forward
* Supportive and hands-on work helping implement a new CRM


Profile

* Leadership skill
* Customer Service Supervisor/Management experience
* Bilingual ability to communicate effectively in Business Japanese and Business English (this role will communicate a lot with outside of Japan)
* High energy!


Job Offer

* Excellent salary and base package
* Funky non-traditional company environment
* An opportunity to grow and develop your own team
Company Info Global based manufacturing company specializing in home/kitchen products. After restoring business in 1998 and growing year-over-year, with presence on the NASDAQ - my client is looking to continue growing within the APAC/Japan region. Annual revenues currenty hover around $400M USD annually.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 8000K   
Back

Please apply from here

Apply

Recruiter

Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

Company Information

Feature Article

Job List

Hot Agent

Customer Service Manager for Home Consumer Goods

Apply
Like