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Updated 2020-10-16
Activated 2020-10-16

Customer support for games (SV candidates)
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  • ★★ Staff Level
  • Listed Public Company
  • No transfer
This posting is managed by:
Recruiter
j Career Co.,Ltd. / 株式会社 j Career
Company Name Company is not publicly visible
Job Type
j Career Co.,Ltd. / 株式会社 j Career
Customer Service - Customer Support
Administrative - International Affairs
IT (Other) - Other
Industry IT - Other
Location Asia Japan Tokyo

Job Description We will leave the department management of "customer support business".
・Report creation
・Operation management/CS quality management
・Shift creation, management and member care support
・Preparation before operation
・Customer contact (client negotiation)
・Business flow construction and promotion
・Human resources recruitment and training (education)
Company Info Debug company
Working Hours Flex time system (core time 13:00 to 16:00)
* Scheduled working hours 8 hours Break 60 minutes
* Due to shift work, there are weekends and holidays
※There is a part-time work system,
For the time being after joining the company, you will basically be required to work from work.
*Average monthly overtime of about 10 hours
Job
Requirements
・Customer support department operation experience more than 3 years
┗ Experience in building support business environment for multiple channels such as email, phone, chat, SNS
┗ Experience of creating quality control indicators for customer support and quality control
┗ Experience in adjusting personnel resources and workload optimization
┗Experience analyzing queries from qualitative and quantitative data
┗ Flexible negotiation ability and proposal ability with other departments and clients
┗ Support flow design experience utilizing various CRM tools
・Japanese business level
・Game playing experience and knowledge
・Basic PC skills (Word, Excel, PowerPoint)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description
Social Insurance
Commuting/Transportation Allowance
Holidays ・Two days off per week, shift work (Saturdays, Sundays, and holidays depending on the week)
・Annual paid leave (granted 10 days after 6 months work)
Prenatal and postnatal leave, childcare leave, nursing care leave (as required by law)
・Others, birthday leave, family birthday leave, exam leave, special judge leave, transfer leave,
Keisuke, summer, year-end and New Year holidays, etc.
*Annual holidays: 120 days or more
Job Contract
Period
Full-time employee
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j Career Co.,Ltd. / 株式会社 j Career

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Customer support for games (SV candidates)

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