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Updated 2020-06-23
Activated 2020-06-23

Bilingual IT Helpdesk
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  • ★ Entry Level
  • Women Welcome
  • No transfer
  • No Experience Required
Company Name
Employer

株式会社バイオス/BiOS,Inc.

Job Type
株式会社バイオス/BiOS,Inc.
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
Customer Service - Customer Support
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Work at the world's top foreign consulting company.
The duties of helpdesk include but are not limited to the followings:

・ For inquiries about problems with Windows PCs, Macs, and mobile phones (Android, iOS) loaned by the company, transfer them to the necessary parties.
・ Release and exchange IT equipment at service counters.
・ Support the continuous provision of services by maintaining and supporting IT equipment installed at locations.
・ As a location pilot for IT services provided by the company, we will promptly carry out preparatory work such as verification for service provision and use guide creation.
・ Provide reusable solutions to problems that can be solved at call centers.
・ Collaborate with overseas support groups via email / SNS / chat etc. in English for information gathering and inquiries for solving problems.

【Attraction points】
50% English use! If you want to take advantage of your English skills, IT support experience or customer support experience, please feel free to apply!
Job
Requirements
【Must】
・ Speak fluent Japanese and conversational English or above (Estimated TOEIC600 ~ 695 points)
・ OA skills: Excel basic functions (Pivot or composite graph creation), Powerpoint: New presentation (data processing / animation setting)

【Welcome】
・ A person who has the ability to listen to the needs of the other party in a bright and speedy manner
・ Those who value teamwork and are supportive to other team members
・ People who are always willing to learn new technologies
・ Those who can actively approach problem analysis and resolution on their own in terms of IT support and can work on things while relying on other skills

★★★ We will make a quick selection ★★★
[STEP1] Application
[STEP2] Interview (planned twice)
* Web interview shall be conducted.
[STEP3] Job offer
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
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株式会社バイオス/BiOS,Inc.

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