IT (Other) - Customer Support Engineer
IT (Other) - In-house System Operator
IT (Other) - IT Help Desk
■ As an agent of the service counter of the information system department, inquiries regarding the issues of Windows PCs, Macs, and mobile phones (Android, iOS) loaned to the company will be made to the necessary parties.
■ Provide IT equipment rental and exchange at service counters.
■ Support the continuous provision of services by maintaining and supporting IT equipment installed at locations.
■ As a location pilot for IT services provided by the company, we will quickly perform preparation work such as verification for service provision and creation of usage guidance.
■ Provide reusable solutions to problems that can be solved at call centers.
■ We will collaborate with overseas support groups by e-mail / SNS / chat etc. in English for information collection and inquiries for solving problems.
|Company Info||This is the fourth consecutive year of double-digit growth, driving growth for the entire company. As the business has grown, the number of employees in the country has doubled in the last three years to 10,000. With this relocation of the headquarters functions, we will strengthen the office environment that supports medium- to long-term business growth and become a base to deliver further innovation to customers.|
The IT department handles failures in the company standard environment, but does not support usage.
Therefore, MOS (Microsoft Office Specialist) qualification is not required.
However, in order to use these standard environments to create manuals and to determine whether the product itself is a failure or an environmental factor, it is necessary to have a basic understanding of the product and to be proactive in conducting independent learning and collecting information.
Level A: Basic functions (pivot or compound graph creation)
Level A: New presentation, data processing / animation setting
|English Level||Daily Conversation Level (TOEIC 475-730)|
|Japanese Level||Fluent(JLPT Level 1 or N1)|
|Salary||Depends on experience|
Actual cost payment up to 50,000 / month
|Holidays||Complete weekly two-day system (Saturday, Sunday and public holidays)|