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Updated 2020-02-27
Activated 2020-02-27

IT Helpdesk Team Leader
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  • ★★★ Senior Level
Company Name

BiOS, Inc. / 株式会社バイオス

Job Type
BiOS, Inc. / 株式会社バイオス
Consulting - IT Consulting (Other)
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Industry IT Consulting
Location Asia Japan Tokyo Minato

Job Description Duties will include, but not limited to:

・Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
・Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
・Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
・Participating global/regional projects requested when required.
・Identifying opportunity for improvement, resolving issues, removing conflicts and critical path making sure SLA results are stable
・Team leadership – Maximize team performance, maintain self-sustained operation, plan the quality improvement measures
・People management - Build and maintain inclusive and highly engaged team culture.
・Setting up agreed KPI target and deploy accountability within the team.
・Delegate tasks and responsibilities to team members.
・Develop and deliver progress reports, proposals, requirement documentation, and presentations to the client, partners/vendors, and BiOS counterparts.
・Reporting and reviewing the performance of the services with customers as required.
・Creating shift plan for all resources.
・Supporting BiOS staff performance evaluation when necessary.
Working Hours Mon~Fri 09:00~10:00
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5500K - JPY 6000K   
Job Contract
Full-time employment

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BiOS, Inc. / 株式会社バイオス

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