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Updated 2020-11-16
Activated 2020-11-16

Service manager
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  • ★★★★ Manager Level
Company Name


Job Type
IT (PC, Web, Unix) - Project Manager
IT (Other) - Customer Support Engineer
Customer Service - Call Centre Manager
Industry IT - Other
Location Asia Japan Tokyo

Job Description At the core of the service menu provided by BIOS is the outsourcing service of IT engineers. Onsai
We organize teams and operate them according to the scope of each client. For example, in an office building of a foreign-affiliated company
We will assign a person in charge of desktop device management, repair, and technical support. For daily troubles for users
It also manages assets and accounts, upgrades software, and more. Also, in the corporate data center
A team that maintains 24-hour IT infrastructure equipment performs day-to-day operations. COVID-19 infection countermeasures implemented
While it is being done, we continue to carry out responsible work called essential workers.
Service managers stay in touch with onsite members and tackle a variety of issues that arise with clients.
We will lead measures to maintain stable and high-quality services.
Company Info Bios is an IT system integration company with an office in Nishi-Shinjuku. We provide IT-related solutions, services, support, etc., and deal with customers of many foreign-affiliated companies, including major financial institutions leading the industry. The strength of the BIOS is that it employs ambitious and experienced professionals who understand the IT market in and around the country. Not only are more than 90% of our employees bilingual, but we also always provide services in line with industry best practices and procedures, which is the basis for good customer and market evaluation. I am proud of it. Our engineers, consultants, project managers, etc. work directly with the customer and strive to provide services that exceed the customer's request by providing customized solutions according to the situation. We are here.
Working Hours Monday to Friday 09:00 to 18:00
Vendor Management
Depending on the business content and organizational structure, vendors and suppliers are often used for team start-up and day-to-day operations.
Needs support and cooperation. The service manager is hardware purchasing, construction / work, operation engineer / resource.
In the procurement of products, we will adjust the plan and delivery date, and regularly review the financial aspects.
Information Management
Important information handled by the service manager is not only client information but also information about human resources including personal information.
Su. This information must be handled correctly and managed and operated safely. Maintaining and inheriting the trust of clients
Active response is required to continue and improve.

[Welcome conditions]
In terms of IT support, we actively approach problem analysis and resolution by ourselves.
Those who can work in teamwork while relying on other powers

[Ideal figure]
Those who have the ability to listen and grasp the needs of the other party in a cheerful and speedy manner
Those who emphasize teamwork and are cooperative
Those who are not reluctant to constantly learn new technologies
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Transportation expenses
Actual cost payment up to 50,000 / month
Holidays Complete weekly two-day system (Saturday, Sunday and public holidays)

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Service manager