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Updated 2020-03-13
Activated 2020-02-20

ITManager (Business Analyst / Project Manager)

  • ★★★★ Manager Level
  • International transfer
  • Listed Public Company
Company Name

Tapestry Japan, LLC (former: Coach Japan)

Job Type
Tapestry Japan, LLC (former: Coach Japan)
IT (Other) - In-house System Operator
IT (PC, Web, Unix) - Business Application SE
IT (Other) - Project Manager
Industry Fashion/Apparel/Accessory
Location Asia Japan Tokyo Minato

Job Description Key Responsibilities:
・ Leading company growth Marketing and Customer Engagement (CRM, Clienteling, Campaign management, VIP/Loyalty Program, SNS, CDI and Data cleansing..etc) initiatives (New Systems, Enhancements, Business projects) from IT and deployment them across Asia countries
・Be the front line of IT department for business users in terms of regional Customer Engagement related activities such as project, change request, issue resolution
・Find out the best solution for Customer Engagement systems by considering future road map
・Having trusted partnership with CRM system owners (US, Asia) and business (Asia)
・Multiple CRM vender management regional/country specific (China, Japan, Korea, and US)
・Support driving system enhancements and new systems implementation following project life cycle management process.
・Perform project management, which manage timeline, people and budget by yourself. Business requirement gathering from each region is included.
・Proactively continue to find opportunity to improve operation process
・Build relationship with Asia, US, Europe counterparts.
・Business Trip to Asia countries
・Perform as team player / strong team work

・ IT Organization is regionally structured in Asia, and Retail and Customer Experience
Systems team has members in Japan and in China.
・Asia stores include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore,
Malaysia and Australia
・Multi-brand system projects and support in Japan, Asia, and in Europe (COACH, KATE
SPADE, STUART WIZEMAN, but not limited to these) - approx. 800 stores
Company Info Make a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.

Whether it be Coach, Stuart Weitzman or Kate Spade, each of our great brands around the world helps people express themselves in their own unique ways.
Working Hours 9:30~18:30
・ Having Customer Engagement system technical skill / knowledge and experience
(SAS, UNICA, Cloud Platform..etc)
・Strong and proactive communication and facilitation skills both in Japanese and
・Ability to understand issues and system errors from a technical standpoint
・Customer segmentation and CRM, Clienteling system knowledge in Retail companies
are strongly plus
・Minimum 3-5 years of experience for CRM system owner / Customer Experience
system support and application deployment
・Minimum 5 years of experience including analysis of business requirements, designing
and testing
・Knowledge of IT project management, such as Fit/Gap analysis, design review and
software testing review
・Project management and vender management experience
・Experience in partnering with business users and other IT team members to design
and implement system across regions
・Person who has a strong sense of responsibilities and ownership
・Basic SQL Database and Web Application knowledge

Desired Skills:
・PMP (Project Management Professional) or relevant certifications
・ITIL(IT Infrastructure Library) or equivalent skill is plus
・Knowledge of Retail back office functions / systems is plus such as reporting
and ERP (SAP/FMS are preferred)
・Chinese, Korean language capability is a strong plus
・Retail Industry / Lifestyle brand working experience would be plus
・Multi-region/country retail systems implementation experience is a strong plus
・Multi-brand CRM system management experience is also a strong plus
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen Under JPY 10000K   
Other Salary

社会保険完備 交通費全給 社員割引あり 各種研修制度あり
Holidays 完全週休2日制(土・日・祝祭日)
夏期休暇 冬期休暇 有給休暇 慶弔休暇
育児休暇 傷病休暇
Job Contract
Full-time position *Trial period 3months
Nearest Station Roppongi Station

Please apply from here


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Tapestry Japan, LLC (former: Coach Japan)

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ITManager (Business Analyst / Project Manager)