adish Co., Ltd.
Customer Service - Customer Support
|Industry||IT - Other|
Coordinating the operation of the overseas project (English) operation team in the department that performs customer support operation agency business for companies that develop web services such as social applications (mainly games), online payment, sharing economy service etc. I'll leave it to you.
・ Negotiations and meetings with Japanese corporate customers
・ Business coordination with Philippine members and departments in the company
・ Cooperation with overseas partner companies (US, Armenia, etc.)
・ Business flow creation ・ Operation matter management
・ Report creation
・ Identify tasks, propose improvements, etc.
・ In-house operations such as business data and report creation
・ Project management, etc.
Support in English is available at the Philippine office. As business instructions and requests from Japanese clients are generated, meetings and coordination will be conducted, translated into English and communicated to the Philippine team, and coordination for business improvement will be promoted.
It serves as a bridge between the client and the base in the Philippines. Specifically, the client's instructions are promptly transmitted to the site (Philippines) and utilized for operation, and a report is created and reported.
You will also need skills to chew the content, bring the entire team together, propose and adjust improvements to the best ones.
You will be responsible for project management, etc., with a broad perspective and flexible ideas so that site operations can run smoothly.
For projects that are being rolled out in languages other than English, we will work with other teams and companies to direct stakeholders.
|Company Info||No smoking inside allowed.|
From 9:00 to 18:00
Overtime: about 10 to 20 hours a month
・ Worker experience: 2 years or more
・ Corporate customer experience: 1 year or more
・ Experience actively working instead of given work
・ PC skills (typing, browser operation)
* Make minutes on PC, chat on skype or slack, and use TV conferences on a daily basis.
・ Excel skills (data creation, functions, etc.), Word (sentence creation, table creation, paragraph manipulation, etc.)
・ Japanese: Advanced Business or Fluent Level (Japanese Language Test N1) or higher
・ English: Business level. TOEIC score of 800 or more or equivalent (concentration on conversation)
[A desirable experience]
・ Management experience, experience of organizing teams
・ Customer support experience (English support experience is preferable)
・ PowerPoint skills (Presentation material creation, etc.)
・ Game enthusiasts are welcomed because there are many tasks related to games!
|English Level||Business Conversation Level (TOEIC 735-860)|
|Japanese Level||Fluent(JLPT Level 1 or N1)|
|Salary||JPY - Japanese Yen JPY 3000K - JPY 4500K|
Fixed overtime hours system (45 hours per month), excess is paid separately
* Even if less than 45 hours of overtime per month, fixed overtime pay is paid in full
* Determined based on experience and ability
※ There is a chance to raise pay twice a year
Various social insurance, commutation allowance (up to 20,000 yen per month), medical examination (basic items + options for women), maternity leave follow-up system, housing allowance, etc.
|Holidays||Saturdays, Sundays, national holidays, New Year's holidays (previous year: 4 days + Saturdays, Sundays, and holidays), congratulatory holidays, paid holidays (can be taken in one-day, half-day, and hourly intervals)|
Regular employees (trial period: 6 months)
* No change in conditions during trial period
(Contract employee for 6 months trial period)
From Gotanda Station
[JR Yamanote Line] 6 minutes walk from Gotanda Station West Exit
[Toei Asakusa Line] 6 minutes on foot from Gotanda Station Exit A3 / A1
Go straight across the Meguro River, turn left at the Osaki Hirokoji intersection, and it is a building along Yamate Street.
From Osaki Hirokoji Station
[Tokyu Ikegami Line] 1 minute walk from Osaki Hirokoji Station
From Osaki Station
[JR Yamanote Line] Go out of Osaki Station north ticket gate and walk from the west exit toward Osaki Police Station.
|Note to applicants||
This position is being operated by Daijob AGENT.
1) Click the "Apply" button below.