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Updated 2020-02-18
Activated 2020-01-23

Client service representative for FX trading platform

  • ★★ Staff Level
This posting is managed by:
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Finance/Bank/Securities - Client Service
Industry Finance - Other
Location Asia Japan Tokyo

Job Description Responsibility for this role includes monitoring daily system operational health and to ensure that all electronic deals executed over our platform are completed in a timely and controlled manner. The position is client facing with a strong emphasis on client services and problem solving/escalation/resolution skills.


Description

* Support users of our electronic trading applications
* Assist with account setup/maintenance, client onboarding, investigate and resolve/escalate system issues and user training for clients
* Performing daily operational checks and monitor application and system health
* Technical Troubleshooting (Login issues, windows/java configuration, FIX and server log research in Unix environment etc.)
* Provide daily, weekly and monthly reports for customers and senior management
* Handle customer complaints, trade research & resolution
* Bilingual (English/Japanese)


Profile

* Basic understanding of financial markets (Minimum of 2 years related experience)
* A background in Foreign Exchange or Derivatives with knowledge of SWIFT, FX Trading, Government Securities and Settlement is preferred
* Call Center experience or similar role is mandatory
* Working knowledge of Unix command lines
* Able to think quickly, troubleshoot and problem-solve in real-time
* Excellent verbal and written communication skills
* Superior organizational and retention skills, telephone etiquette and listening skills
* Eagerness to learn new products and technology
* Highly motivated individual who is a good team player


Job Offer

You will receive a very competitive salary with lots of benefits.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mathieu Amand on +813 3 6832 8927
Company Info Our client is a fast growing and well known FX trading platform.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary Depends on experience   
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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Client service representative for FX trading platform

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