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Updated 2020-02-12
Activated 2020-02-06

Bilingual Network Support Engineer

  • ★★ Staff Level
This posting is managed by:
RGF Talent Solutions Japan K.K. (RGF Professional Recruitment Japan)
Company Name Company is not publicly visible
Job Type
RGF Talent Solutions Japan K.K. (RGF Professional Recruitment Japan)
IT (Other) - Presales
IT (Hardware/Network) - Network Engineer
IT (Other) - Customer Support Engineer
Location Asia Japan Tokyo

Job Description Resolves problems with customers via onsite interface using full technical product knowledge and social skills.Solves problems and addresses highly complex issues as brought up by the team.Supports the effective operation of the Technical Support Team.

1.Maintains a high degree of technical competence and expertise in the Enterprise Printer product group, Advanced Data Capture (Scanner product) or Enterprise Mobile Computer, in the area of ​​design, functionality, technical specifications and support.
2.Provide timely and accurate post -sales technical assistance / support via phone, email or local in-country onsite support.This includes product installation issue and technical troubleshooting on system integration. 3.Use
Call Resolution Management (CRM) software system to maintain accurate calls logs and steps taken towards issue resolution.
4.Facilitates Systemic Problem Reports (SPR) to the Engineering Department maintaining communications with engineering and the customer until resolution.
5. Provides technical training for Level 1 support personnel and ongoing mentoring.
6. Provides regular case updates and reporting on support cases as required by Supervisor and Management while ensuring proper software / hardware diagnostics and debug tools / knowledge are available to all technical associates.
Company Info One of the top global RFID Technology companies looking to make their presence known in the Japan market.
Required Skills
1. Professional Degree in Information Technology / Computer Science / Networking with more than 7 years of experience.
2.Knowledge in technical support and repair on Enterprise Laser or Thermal printer, mobile computing technologies in Android / IOS / Windows, RFID, Barcode Scanner technologies. , wired / wireless troubleshooting, Network Protocol Analysis or MCSE / CCNA / CWNA certified 3.Good
communication skills in English & Japanese 4.Strong
diagnostic and problem-solving skills, inter-personal skills and able to work independently in handling and dealing with critical issue
support.5 Required to have good time management skills, multitasking, discipline, punctuality, ownership, pro-active and sense-of urgency.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen Under JPY 7500K   
Holidays 20 days paid leave
Job Contract
Full time seishine

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RGF Talent Solutions Japan K.K. (RGF Professional Recruitment Japan)

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Bilingual Network Support Engineer