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Updated 2021-07-20
Activated 2021-06-16

Bilingual Desktop Support Engineer (with Windows, Mac and Adobe Products experience)
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  • Employer
  • Staff Level
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
Consulting - IT Consulting (Other)
IT (Other) - Customer Support Engineer
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Tokyo

Job Description HCL Technologies is a Global IT company with presence across 43 countries, with over 100,000 employees worldwide & $ 8.1 billion revenue.

Due to a new project expansion, we're hiring experienced bilingual technical support engineer to provide technical solutions related to desktop area (Windows, Mac and Adobe Products).

Do you want to leverage your relevant technical experience to join a stable global company?

This is a great opportunity to join HCL family!
Company Info About HCL:
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of
modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies - HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $ 8.3 billion with more than 131,000 employees from 140 nationalities operating across 44 countries, including over 500 points of presence in India.

About HCL in Japan
For nearly two decades, HCL has helped over 40 Japanese companies through account outsourcing, modernization of legacy systems, optimizing costs, improving business processes, and transforming their businesses. As one of the established software companies in Japan, HCL’s primary objective has been to enable the global growth strategy for brands in the region. Our product localization services help software development companies in Japan tailor their products to the requirements of foreign markets. Our value engineering and re-engineering services help redesign products to cater to emerging markets

For further information, visit www.hcl.com

HCL is equal opportunity employer and we are also looking at hiring people with disability < PWD> across various functions within our business in HCL japan. We encourage candidates with PWD to apply for this roles and we would fast process applications in line with meeting our objective to hire PWD employees.

【Measures against passive smoking】
Designated smoking area mostly outside the office building
Working Hours 8 hours per day with 1 hour break (by default, it may change slightly depends on client)
Job Summary

Associate Production Engineers are responsible for studio break/fix response, identifying ticket trends, driving break/fix automation, maintaining ticket SLAs, developing studio knowledge base articles, and planning the maintenance of the station equipment.

• Assist post-production hosts, both remote and on location
• Assist with post-production host configuration and deployment
• Deployment of new studio stations
• Assist with the Production Operations change control submissions
• lnforce and vet post-production software standards
• Manage the Prodops queue and address incoming issues
• Lead communication to content customers
• Remote assistance for post-production machines
• Backup for team members specializing in screen capture recordings
• Contribute to weekly post production priorities and a bi-weekly summary report
• User account creation
• Collaborate with Infrastructure Engineering to assist in the requirement needs for future post-production hardware
• Maintain close relationships with the content, production, and live action team to provide white glove treatment
• Digital Asset Management of licenses used to deploy for future new hires

Basic Qualifications:
• BA/BS Degree in related technical discipline, or equivalent practical experience
• 2+ years experience in a production environment

Preferred Qualifications:
• Experience basic scripting
• Experience Mac/Windows mixed environment
• Casper Management Suite - package creation/update
• Microsoft SCCM Imaging Suite - package creation/update
• Experience with Enterprise Storage (SAN, NAS, Fiber Channel)
• Advanced understanding of Active Directory
• Experience with virtualization setup - eg. HyperV
• Knowledge of UNIX, Windows, OSX, and TCP/IP network fundamentals
• Strong hardware repair/software troubleshooting skills
• Adaptive and data-based approach to post-production environment improvements
• Ability to work autonomously and flex with changing priorities based on business needs
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 6000K   
Other Salary
Social Insurance
Education Training
No additional commutation allowance (salary inclusive)
Overtime will be additionally paid
Employee benefits (Benefit one, Kanto IT kenko hoken kumiai)
Above reference is the salary range, it will be decided at the time of offer in line with experience
5-10% of the total salary package will be the quarterly paid variable / bonus component, details will be shard at the time of offer
Holidays Five-Day Workweek
Summer Holidays (as per the client calendar)
Winter Holidays (same as above)
Refresh Holidays (same as above)
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Nearest Station Central Tokyo

Please apply from here


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HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

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Bilingual Desktop Support Engineer (with Windows, Mac and Adobe Products experience)