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Updated 2021-08-26
Activated 2021-08-17

Japanese & English Billingual【IT Service Desk Operator】Working at leading Data Center in Tokyo
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  • Employer
  • Staff Level
  • Women Welcome
  • More Than 120 Days off per Year
  • Online Interview
  • International Team
  • English Language Skills
  • Recent Graduates Welcome
  • No Transfer
  • Rapidly Growing
  • Global Company
  • No Experience Required
Company Name


Job Type
IT (Other) - IT Help Desk
Customer Service - Customer Support
Administrative - Sales Assistant/Clerical/Receptionist
Industry Outsourcing
Location Asia Japan Tokyo

Job Description Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to system operations from the IT department.

・Delivering primary customer services using both telephone and email
・Understand the business outline for escalation destination based on inquiries and applications.
・Appropriate customer status confirmation and escalation
・Log entries for various tickets
・Organize, manage and control all cases
・Priority assignment and understanding of each ticket
Company Info 【Attractive Points】
・Since the training system is substantial, those who want to learn about latest cutting-edge technology in customer services within the IT industry, you can gain this knowledge for your career.
・Client support will be one of the main duties, if you have IT support experience or customer support experience, to your advantage this role could be well suited to you. Please apply!
Working Hours Shift (Night shifts may be required.)
【Required skills】
・Must be able to think logically.
・You have half a year of working experience and or business experience.
・High communication skills, you must like to communicate!
・Japanese fluent level(JLPT N1) or above.
・English business level (TOEIC 730 points) or above.

【Preferable conditions】
・Data center or call center operation related experience
・More than six months of IT support experience
・Customer support experience and a hospitality spirit in the service industry
・Strong interest in the IT industry and data center

【Application Process】
STEP. 1 Please apply and attach your up-to date resume
STEP. 2 Interviews (There are two interviews scheduled)
※Telephone or on-line interview is possible.
STEP. 3 Offer will be made to successful candidates
※The dates for interviewing and joining the company are flexible, so feel free to apply even if you are currently employed.
※The hiring process takes approximately 2-3 weeks on average from your application to receiving a job offer.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K Over   
Other Salary
■ Salary revision once a year
■ Complete with social insurance
■ Education and training
■ Recommended qualification test assistance
■ Transportation expenses: Provided based on company regulations
■ Comprehensive welfare group term life insurance

* Measures against second-hand smoke: No smoking indoors (according to the place of employment)
Holidays <Annual holidays are 120 days or more>
Paid Holidays
Congratulatory or Condolence Leave
Special Holidays
Childbirth / Childcare Leave (with a track record of taking)
Job Contract
One-year Contract (Probation period is 3 months)
* There is a regular program system for promoting full-time employees.

Please apply from here


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Japanese & English Billingual【IT Service Desk Operator】Working at leading Data Center in Tokyo