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Updated 2020-02-19
Activated 2020-02-13

Bilingual help desk staff
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  • ★★ Staff Level
  • Women Welcome
  • No transfer
Company Name
Employer

BiOS, Inc. / 株式会社バイオス

Job Type
BiOS, Inc. / 株式会社バイオス
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - In-house System Operator
Industry Outsourcing
Location Asia Japan Tokyo Shinagawa

Job Description ■ Duties overview
Commit IT support to end-users operating corporate information equipment.

■ Target equipment, software
・ Target equipment
PC, POS, printer, iPhone, iPad, network device, etc.

・ Target software
Windows 7, Windows 10, iOS
Office 365 (Office 2016), browser, remote software, POS software, etc.

■ Inquiry example
"Application cannot be started."
"I can no longer log in to the system."
"I can no longer be connected to the network."
"Cannot output to printer."
"I don't know the operation."
Working Hours Shift
8:00~17:00
13:30~22:30
10:00~19:00
Job
Requirements
・ Required Skills
Windows PC basic operation
MS-Office operation, input data creation
Experience of TEL support (inbound) or help desk
Business English conversational level or higher (TOEIC750 or higher)
Fluent Japanese level or higher

・ Preferred Skills
PC / iPad OS installation and kitting experience
Microsoft qualifications such as MS-Office and MCP
Network qualifications such as CCNA
Apple certification
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3500K - JPY 5000K   
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BiOS, Inc. / 株式会社バイオス

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