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Updated 2020-05-11
Activated 2020-05-08

【F&B Implementation Consultant】

  • ★★ Staff Level
  • Women Welcome
  • Listed Public Company
Company Name

Oracle Corporation Japan/日本オラクル株式会社

Job Type
Oracle Corporation Japan/日本オラクル株式会社
Consulting - IT System Consulting
Hospitality Business Specialists - Restaurant
IT (PC, Web, Unix) - Business Application SE
Industry Software Vendor
Location Asia Japan Tokyo Minato

Job Description 【JOB SUMMARY】
An Implementation Consultant – Food & Beverage Systems is specifically responsible for the installation, education and project management for the Oracle Hospitality Food & Beverage solutions and its associated interfaces.

・Install and configure the Oracle Hospitality F&B product suite.
・Train the application software with a demonstrated understanding of current food & beverage management techniques.
・Impart specific knowledge related to restaurant operating procedures.
・Be familiar with and adhere to the latest training and installation standards and procedures.
・Work with the My Oracle Support (MOS) global support system and Support organization on escalating client issues.
・Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
・Necessary SQL and technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
・Submit timely and accurate project status and other required reporting via current communication method.

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.
Working Hours 9:00~18:00
・Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
・Hospitality industry experience in a supervisory or management role.
・Tertiary qualification in a Technical or Hospitality Management field
・Knowledge of manual Food & Beverage procedures.
・Familiarity with relational database management systems such as Oracle 12c Database Server is preferred.
・Good working knowledge of TCP/IP networks, PC’s and troubleshooting techniques.

・Previous experience as a trainer/consultant.
・MCSE and OCP certifications.

【Professional Skills】
・Analytical problem solving skills.
・Project Management skills.
・Strong presentation and interpersonal skills.
・Fluency in English, Cantonese and Mandarin

・Ability & credibility to work effectively with the client at all levels of the organization.
・Flexibility with people and time.

・Able to work overtime and public holidays as requested.
・Able to travel extensively and be away from home for extended periods of time.
・After "go-live", provide technical support to the customer.
・2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary Depends on experience   
Other Salary
Holidays 完全週休2日制(土曜日・日曜日)、祝日、年末年始、年次有給休暇(初年度20日)、慶弔休暇、ボランティア休暇、産前産後休暇、育児休業、介護休業、傷病休暇
Job Contract
Full time
Nearest Station 東京メトロ銀座線「赤坂見附」駅より 徒歩4分
東京メトロ丸ノ内線「赤坂見附」駅より 徒歩4分
東京メトロ千代田線「赤坂」駅より 徒歩7分
東京メトロ半蔵門線「永田町」駅より 徒歩9分
東京メトロ南北線「溜池山王」駅より 徒歩10分
東京メトロ千代田線「国会議事堂前」駅より 徒歩11分


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【F&B Implementation Consultant】