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Updated 2020-06-20
Activated 2020-06-06

[Foreign-affiliated automobiles] Manager: Outsourcing controller / Promotion of business improvement
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  • ★★★★ Manager Level
This posting is managed by:
Recruiter
j Career Co.,Ltd. / 株式会社 j Career
Company Name Company is not publicly visible
Job Type
j Career Co.,Ltd. / 株式会社 j Career
IT (Mainframe) - Project Manager
IT (Other) - Project Manager
Customer Service - Call Centre Manager
Industry Finance - Other
Location Asia Japan Tokyo

Job Description [Business description]
・ Development of business process improvement plan and promotion of its introduction
(Planning, requirement definition, deployment inside and outside the company, etc.)
・ Control of outsourcing destination (call center, etc.), management by KPI, negotiations, coordination support
・ Analysis and quality control of auto loan / auto lease contract data
・ Planning, development, introduction and verification of digital solutions
・ Other administrative operations related to the financial industry

【background】
・ We also provide various financial measures to improve quality and customer satisfaction.
In this context, improving call center operations, which are points of contact with customers, is a valuable issue.
Company Info ■ Corporate culture
・ Although it is a foreign-affiliated company, it is rather a company with the culture of a Japanese company.
・ It is a culture that is easier to evaluate than those with long overtime hours, those who produce results in a shorter time, and those who produce results while digesting paid.
・ Because our company is a small group, the coverage and responsibility are larger than those of large companies. Therefore, find the problem yourself,
We have a company culture that is willing to support those who have the attitude to solve it.
Working Hours 9:00-17:45
Job
Requirements
【experience】
One of the following experiences
・ Persons with experience in business flow analysis and business improvement (formation of improvement plan, its promotion, introduction)
・ Those who have project experience related to system development

[Welcome experience]
・ Experience managing call centers and subcontractors, and managing through KPIs, etc.
・ Experience analyzing large amounts of data

[Others]
・ Normal car license
・ Age / late 20s to late 30s
(Reason for age restriction: Recruiting an appropriate age group to acquire and inherit knowledge and experience necessary for business)
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 7000K - JPY 11000K   
Other Salary
Description
Bonus: Once a year (15% of the expected annual salary is paid as a bonus)
Retirement allowance: Yes
Commuting allowance: Monthly, monthly commuting equivalent to actual expenses up to the tax-exempt limit
Full social insurance
Keigo Sumikin Fund System, Lilo Club, etc.
Holidays Holidays: 126 days (Saturday, Sunday, national holidays and national holidays, New Year holidays (12 / 30-1 / 4))
Annual paid leave: paid up to 16 days in the first year when joining the company, and paid 16-20 days every year from the following year
Special leave: Keigo leave, spouse maternity leave, license renewal leave, etc.
Job Contract
Period
Regular employee
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[Foreign-affiliated automobiles] Manager: Outsourcing controller / Promotion of business improvement

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