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Updated 2020-02-20
Activated 2020-02-18

[Emerge full-time employee] Bilingual Desktop Support Engineer (resident in a foreign financial company) Tokyo
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  • ★★ Staff Level
Company Name

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

Job Type
Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
IT (Other) - IT Help Desk
IT (Other) - In-house System Operator
IT (Other) - Customer Support Engineer
Industry Employment Agency
Location Asia Japan Tokyo

Job Description Emerge is hiring a desktop support engineer initially working at Finance company as onsite engineer.

Work within a team to provide front line support both by phone and face-to-face to Back Office staff.
Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and rollouts) as well as day-to-day support.
Assistance to all Back Office business units Software, (Windows 7 & Windows 10 Systems and application, account administration; share permission administration etc) Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc)
Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.
Working Hours 7:30~16:30 / 10:00~19:00
At least two years experience in an IT support role Able and willing to do level 2 deskside support
Bilingual - Native Japanese and Business English

【Desired Skills】
Financial industry experience
ITIL Personal Skills
Effective Communication Skills
Problem Solving Skills
Desire to continuously improve Accountable and focused on deliverables
Strong multitasking skills
Complete tasks under tight deadlines

7:30~16:30 / 10:00~19:00
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4000K - JPY 6500K   
Other Salary
Full social insurance
Transportation expenses
Holidays 2 days a week (Saturdays, Sundays and public holidays)

paid holidays

Please apply from here


This posting is managed by:

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

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[Emerge full-time employee] Bilingual Desktop Support Engineer (resident in a foreign financial company) Tokyo