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Updated 2020-05-28
Activated 2020-05-21

Infrastructure / Networking Support Engineer システム/ネットワーキングサポートエンジニア

  • ★★ Staff Level
Company Name
Employer

Ahead Group

Job Type
Ahead Group
IT (Other) - Other
IT (Other) - IT Help Desk
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Group is looking for System/Network Support Engineers to join our clients who is a leader in the software development Industry. They provide 24/7 support service for major cloud platform users. We are hiring engineers to extend support in Japanese, Chinese and Korean languages.

Responsibilities

· Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.

· Provide technical assistance and support as part of a global 24x7-support organization.

· Work closely with engineers and product managers to improve the product and make our customers successful.

· Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.

· Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.

· Follow notification and escalation procedures.

· Follow standards for communications with business involving operational issues.

Required skills

· AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin

· Strong knowledge of Linux/UNIX and Windows Server.

· Familiarity with shell scripting.

· Familiarity with multi-tasking and multi-processing.

· Capable to setup monitoring, conduct performance audit and performance optimization

· Strong understanding of administration (user accounts, permission models, access control).
Company Info [Measures against passive smoking] No smoking indoors allowed
English Level Fluent (TOEIC 865-)
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level Fluent
Salary JPY - Japanese Yen JPY 7000K - JPY 9000K   
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