IT (Other) - Other
IT (Other) - IT Help Desk
Ahead Group is looking for System/Network Support Engineers to join our clients who is a leader in the software development Industry. They provide 24/7 support service for major cloud platform users. We are hiring engineers to extend support in Japanese, Chinese and Korean languages.
· Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.
· Provide technical assistance and support as part of a global 24x7-support organization.
· Work closely with engineers and product managers to improve the product and make our customers successful.
· Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
· Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
· Follow notification and escalation procedures.
· Follow standards for communications with business involving operational issues.
· AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
· Strong knowledge of Linux/UNIX and Windows Server.
· Familiarity with shell scripting.
· Familiarity with multi-tasking and multi-processing.
· Capable to setup monitoring, conduct performance audit and performance optimization
· Strong understanding of administration (user accounts, permission models, access control).
|Company Info||[Measures against passive smoking] No smoking indoors allowed|
|English Level||Fluent (TOEIC 865-)|
|Japanese Level||Business Level(JLPT Level 2 or N2)|
|Salary||JPY - Japanese Yen JPY 7000K - JPY 9000K|