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Updated 2019-11-29
Activated 2019-11-29

【Accepting overseas applications!】Customer Relations in Popular Resort Hotels

  • ★ Entry Level
This posting is managed by:
Recruiter
j Career Co.,Ltd. / 株式会社 j Career
Company Name Company is not publicly visible
Job Type
j Career Co.,Ltd. / 株式会社 j Career
Hospitality Business Specialists - Hotel
Hospitality Business Specialists - Travel Industry Related
Other Job Type - New Graduate & Entry Level
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Kanagawa
Asia Japan Chiba
Asia Japan Nagano
Job Description ・English speaking customer relations representative for inbound overseas tourists
・Responsibilities include reception, answering the telephone, taking reservations from overseas customers, etc
・Distribution of tourist information (winter season)
・Handling overseas customers (mainly European and American) during their stay, helping them navigate the hotel and giving telephone support where needed
・Check-In and Check-Out, providing information about the hotel, managing guest information, answering calls, managing reservations, assisting during events and holidays, etc
Company Info Our group specializes in hotels, theme parks, golf courses, ski courses wedding venues etc. centered around Japanese resort areas. We are developing a diverse portfolio within this industry. Above all else we want to have a personal touch to our service, making customers feel at home. From families to groups, young to old, we want all of our customers feel as though they have come home.
Working Hours 8 hours a day
Working hours are decided in a shift pattern
Job
Requirements
【Language requirements】
・Japanese:Business level
・English:Business level or Chinese:Business level

【Type of person we are looking for】
・Not someone that just wants to work in Japan, but someone who wants to work in a Japanese hotel in particular.
・A positive person who wants to learn about Japanese hospitality


English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 2000K Over   
Other Salary
Description
Monthly Salary:170,000 yen~
Overtime pay is separate
Bonus:Twice a year Salary raise:Once a year
Average overtime:20 to 40 hours per month/depends on high season
Full social insurance, family allowance, stipend for qualifications, commutation
Holidays 105 days per year
2 days a week (which days depend on shifts)
Maternity/paternity leave, childcare leave, annual paid leave, and condolence/celebratory leave included
Job Contract
Period
Regular employee
*Start is as a contract employee
Nearest Station ・Karuizawa (Gunma)
・Hakone (Kanagawa)
・Kamogawa (Chiba)
・Hakuba (Nagano)
・Hamanako (Shizuoka)
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j Career Co.,Ltd. / 株式会社 j Career

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【Accepting overseas applications!】Customer Relations in Popular Resort Hotels

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