Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual keyvisual
Updated 2020-09-22
Activated 2020-09-01

[Foreign-affiliated company - mid-career/second graduates welcome! ] Bilingual desktop support engineer working in Kobe

  • ★ Entry Level
  • Women Welcome
  • New graduates welcome
  • No Experience Required
Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
Other Job Type - New Graduate & Entry Level
Industry IT Consulting
Location Asia Japan Hyogo
Asia Japan
Job Description HCL is a foreign tech company that provides ICT services in over 40 countries.

HCL Japan has hired a bilingual desktop support engineer (mid-career, second new graduate) due to business expansion.

The client is a major company, and we perform technical support work around the desktop in a team structure.

Why don't you join our team, which has the strength of dynamic delivery model, together with the project members consisting of global environment and multinational team, and show your strength?

The team will provide OJT as appropriate.

We communicate mainly with users in Japanese and with our internal team mainly in English.

The main duties are desktop-related technical support and troubleshooting for client users.

Job Description:

Duties include (but not limited too)

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Android ,iPhone and MAC devices ,Blackberry’s for basic cloud email support
Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
Printer hardware support and managed print services.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
·IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems administration activities
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
·Assist on Incident and Problem management activities
· Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Performing asset verification activities as needed and keep inventory database upto date.
・Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites.
Be available for Oncall support during afterhours as and when necessary
·Adhere to ticket response and resolution SLA’s as agreed upon with the customer
Assist on special projects like OS migrations, PC refresh and large scale PC deployments
· Configuring WIFI and Outlook emails on Android, Apple and Blackberry devices
Provide Hands and Feet Support to Network and Wintel teams and basic knowledge of Devices – Cisco Routers, LAN Switches, Data Centers, Servers etc. Providing console access to remote team, type of console cables, UTP and Fiber cables types, should be well aware of Hub room and Data Center infrastructure devices.
· Vendor Coordination.
· VIP and Executive Support.
Raising Purchase request in system and follow-up on technical POs ,Goods receipt (GR) and updating records.
Good communication in English as Japanese with Read/Write and Spoken skills.

Desired Experience and skillset (not mandatory):
Minimum 4 Years hands on experience as deskside/local IT engineer working as a desktop Support technician handling more than 500 Corporate Users.
Strong Microsoft Office 2013 & office 365 skills (Outlook, Word, Excel, Powerpoint, Onedrive etc,)
· Strong Microsoft Operating System installation and troubleshooting skills Windows 7, Windows 10.
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
· Strong Skills in Antivirus ,encryption, Application and software support/
Broad experience of IT with basic understanding of Networks, Servers and Telecoms
· Good knowledge of MAC OS, IPAD, iPhone etc
·Hands on troubleshooting of VPN issues
· Basic understanding of Audio/Video equipment and conference room setup
·Imaging/Re-imaging of workstations and laptops
Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions
· Strong Customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
· Strong written and verbal communication skills in English as well Japanese languages.
· Must be detail oriented and self-motivating
Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution
· Background security check required
Well versed/hands on experience with HOP,Dell and Lenovo business line machines

We look forward to applications from people with relevant experience!
Does this description match your experience? 
We look forward to your application!
If selected, you'll hear from us in 5 business days.

Online interview by default, if required minimal face to face interview.
Company Info Main Business Engineering Development Services
Software design, development and maintenance services
Infrastructure services
Outsourcing service
IT and business consulting
All other business related to these

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around digital, IoT, cloud, automation, cybersecurity, analytics. , infrastructure management, and engineering services, among others.With a worldwide network of R & D, innovation labs and delivery centers, and 143,000+ 'Ideapreneurs' working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Working Hours 9AM -6PM
(May vary slightly depending on client)
Please refer to the above

Experienced candidates need to have equivalent desktop support and service desk experience

New/second graduate, junior candidates will be evaluated mainly based on willingness to enter tech career

Excellent communication and interpersonal skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4000K   
Other Salary
Complete social insurance
Recreation facilities
Education and training
Benefit station
No additional commutation allowance
Holidays Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Congratulatory or Condolence Leave
Job Contract
Full-time employee
Nearest Station Near Kobe Sannomiya Station

Please apply from here


This posting is managed by:

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Company Information

Feature Article

Job List

Hot Agent

[Foreign-affiliated company - mid-career/second graduates welcome! ] Bilingual desktop support engineer working in Kobe