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Updated 2019-09-02
Activated 2019-08-09

User Support Engineer - Insurance ユーザーサポートエンジニア

  • ★★ Staff Level
Company Name
Employer

Ahead Group

Job Type
Ahead Group
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - Other
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.


Responsibilities
Provide support to Japanese users locally.
Work as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
ID management (network id application, revocation, password reset, login trouble)
Troubleshooting of general software like Outlook, Skype for Business, Windows
Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
Maintaining IT asset inventory

Qualifications
3+ Years of relevent industry experience
JLPT 2 level Japanese or higher
TOEIC score of 800 or higher
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
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User Support Engineer - Insurance ユーザーサポートエンジニア

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