Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual keyvisual
Updated 2019-09-02
Activated 2019-08-09

User Support Engineer - Insurance ユーザーサポートエンジニア

  • ★★ Staff Level
Company Name

Ahead Group

Job Type
Ahead Group
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
IT (Other) - Other
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.

Provide support to Japanese users locally.
Work as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
ID management (network id application, revocation, password reset, login trouble)
Troubleshooting of general software like Outlook, Skype for Business, Windows
Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
Maintaining IT asset inventory

3+ Years of relevent industry experience
JLPT 2 level Japanese or higher
TOEIC score of 800 or higher
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   

Please apply from here


This posting is managed by:

Ahead Group

Company Information

Feature Article

Job List

Hot Agent

User Support Engineer - Insurance ユーザーサポートエンジニア