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Updated 2019-08-19
Activated 2019-07-12

ITSM Change Analyst

  • ★★★ Senior Level
Company Name

Ahead Group

Job Type
Ahead Group
IT (Other) - Other
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Group is looking for a Change Analyst to join a global insurance leader to support their ITSM function to enhance collaboration across multiple areas of a complex enterprise.
The Change Analyst will work to reduce IT outages and increase efficiency within the company by providing top level risk and change analytical expertise.


Analyze risk and impact in ServiceNow Change Tickets, escalating and highlighting risky work, resulting in minimizing risk to the business.
Chair (Japanese/English) in the absence of the IT Change Manager.
Pro-actively identify areas of process improvement within the ITSM function.
Build and sustain strong rapport with infrastructure team and application team members, resulting in effective communication and clear understanding of planned work.
Scope and deliver change process training are given to all required team members.
Support Regional change manager for the agreed overall scope of the function.

Required Skills:

At least 5 years of experience in IT, preferably for financial institutions.At least 1 to 2 years’ experience in IT change management, preferably running a CAB in an enterprise scale corporation.
Strong ITIL background and analytical ability regarding change.
Business level English and at least N1 JPLT Japanese ability required.
Preferred skills :

Strong cross technology background in areas such as network, distributed, end user and mainframe.
Understanding of foundational IT technical issues and relationships.
Knowledge of corporate tool sets such as Service-Now (incident/problem)
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 6000K - JPY 9000K   

Please apply from here


This posting is managed by:

Ahead Group

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ITSM Change Analyst