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Updated 2019-06-19
Activated 2019-06-19

Flexible Part Time IT Support for Global Management Consultancy

  • ★★ Staff Level
This posting is managed by:
Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Other) - IT Help Desk
Industry Consulting - Other
Location Asia Japan Tokyo

Job Description You will be an additional member to the IT team to help support the company and its clients in the most effective and efficient ways possible. Using your IT skills you will be supporting a Global office. This is a fantastic opportunity to be part of a global team using your IT skills with great flexibility for working hours.


Description

* Develop a strong understanding of our client's applications and processes to ensure you can answer "how do I" style questions.

* Being highly skilled and capable, helping staff get the most out of our technologies and working in the most efficient way.

* Monitor the firm's IT ticketing system for calls escalated to you and work to resolve these within the guidelines of the IT Services and Operations Team SLAs.

* Manage local requests for IT support and liaise with colleagues to ensure the appropriate and timely resolution of questions and issues raised.

* Assisting in making our staff effective in the use of technology which will help them to improve efficiency's and support their clients.

* Assist with client pitches: helping staff explore the use of different technologies and the tools that are available.

* Assist with clients working in our offices in both meeting rooms and secondment roles.

* Mobile working: showing staff how to utilise our technology whilst on the move and make sure they have all that they need to work effectively when away from the office.

* Increase the knowledge of business support functions to ensure that they take advantage of all IT services available.

* Represent end user interests back into IT through your line manager or Head of IT in regular team meetings and ad hoc engagements.

* Assist with the IT induction training of new staff members where required.

* Assist technical teams with IT support of high-profile incidents

* Perform basic site management of IT equipment and infrastructure where required.

* Use your experience of Microsoft Word / Excel / PPT, Windows 10, office 2016 and PC Kitting to help assist with company running


Profile

MUST HAVE:

* A strong working knowledge of the firm's core applications including Microsoft Office and Windows

* A willingness to learn and support both software applications and hardware systems/infrastructure

* A sound understanding of computing fundamentals.

* Able to manage own time effectively.

* Effective expression of ideas and instructions to internal and external clients.

* Help Desk or other IT-related experience.

* Fluent Japanese and Business English.

GOOD TO HAVE:

* Experience in a professional services environment.

* Previous networking, server, storage and/or systems administration experience.


Job Offer

* Opportunity to work within a well established Global Management Consultancy Company.

* Unique opportunity for flexible work hours to suit your work / life balance

* Great IT Support experience.

* Opportunity to earn between 2,000 and 2,500 per hour depending on experience.




Page Group Japan is acting as an Employment Business in relation to this vacancy.
Company Info This is a Global Management Organisation that has been well established for over 40 years. The firm provides advice to public, private, and non-profit organisations. The company has been ranked #1 in Glassdoors Best Places to Work awards a record number of times.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Job Contract
Period
36 Months
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Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

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