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Updated 2019-06-07
Activated 2019-05-30

User Support Engineer

  • ★★ Staff Level
Company Name

Ahead Group

Job Type
Ahead Group
IT (Other) - IT Help Desk
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - In-house System Operator
Industry IT Consulting
Location Asia Japan Tokyo

Job Description Ahead Consulting is seeking an IT Desktop Support Engineer to join our client, a leading RPA SaaS Company as a permanent employee.

You will take a hands-on role in providing support and maintenance of the end user environment by analyzing requirements and resolving problems. You will also be responsible for administration and support of the company’s computers, mobile devices, and related equipment. Tasks include end user support, asset management, license tracking, and performing computer maintenance, upgrades and configurations.

Duties & Responsibilities:

Provide support and resolve problems to the end user’s satisfaction.

Monitor and respond quickly and effectively to requests received through the Office IT Support Desk.

Manage computer setup and deployment for new employees.

Modify configurations, software, etc. for devices.

Manage users, systems, application, and policies within directory services.

Maintain hardware and software inventory of all equipment, software and software licenses.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replace parts as required.

Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Basic Requirements:

Fluent/Native Level Japanese, Business English

Troubleshooting Experience with Windows Desktop Operating System.

Help desk and/or Desktop support experience

Some experience with scripting such as VB or Powershell

General experience and knowledge about network and server systems.

Ideal skills:

4+ Years of relevant IT industry experience.

Troubleshooting Experience with Windows Server.

Hands on experience of Linux/Unix/Windows Platforms with System Administration, Monitoring Solutions, Storage Systems.

Experience with VOIP systems.

Knowledge of network and firewall systems.

Experience with Virtualization technologies like Citrix, VMware, Hyper-V and Oracle Virtual Box.

Experience on Cloud services on Azure/ Amazon etc.
Company Info Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5000K - JPY 8000K   

Please apply from here


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Ahead Group

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User Support Engineer