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Updated 2019-06-14
Activated 2019-03-19

☆グローバル企業☆【バイリンガル デスクトップサポートエンジニア】 兵庫県明石市または三宮 

  • ★★ Staff Level
  • Women Welcome
  • No Age Restriction
Company Name
Employer

株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

Job Type
株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
IT (Other) - Other
Industry IT Consulting
Location Asia Japan Hyogo

Job Description HCLは、44か国で事業を展開しているグローバルICTサービス企業です。

ビジネス拡大により、HCL Japanでは、バイリンガルデスクトップサポートエンジニアとして客先でテクニカルサポート業務を担当いただく仲間を募集しています。

私たちは20年以上日本でビジネスをしており、400名程度いる社員はほぼ日英バイリンガル。

国籍・文化も様々で、多様性を重視。
日本では主にクライアントと対面して技術ソリューション業務に従事する経験者を軸に、インド本社のデリバリーセンター・チームとデリバラブルの調整を行っています。

私たちのクライアントは国内外のトップ企業。
今までのご経験を活かし、グローバル環境でダイナミックな仕事を探している方、キャリアアップを考えている方にはぜひご検討いただきたいと思っております。

主な業務内容は、大手企業のクライアントユーザーに対して、PC・デスクトップ回りの技術サポート業務及び、社内外チームとの連携となります。
ユーザーとは主に日本語、社内チームとは主に英語でコミュニケーションを取ります。

グローバル環境でダイナミックなデリバリーモデルを強みとした弊社のチームに加わりキャリアアップを目指しませんか?
ご応募お待ちしております!

【Job Description】

·         Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Android , iPhone and MAC devices , Blackberry’s for basic cloud email support
·         Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
·         Printer hardware support and managed print services.
·         Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
·         IMACD function including installation and decommission
·         Backing up and restoring user data, settings and associated systems administration activities
·         Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
·         Assist on Incident and Problem management activities
·         Taking ownership of issues through to resolution on all appropriate requests
·         Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
·         Performing asset verification activities as needed and keep inventory database upto date.
·         Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites.
·         Be available for Oncall support during afterhours as and when necessary
·         Adhere to ticket response and resolution SLA’s as agreed upon with the customer
·         Assist on special projects like OS migrations, PC refresh and large scale PC deployments
·         Configuring WIFI and Outlook emails on Android, Apple and Blackberry devices
·         Provide Hands and Feet Support to Network and Wintel teams and basic knowledge of Devices – Cisco Routers, LAN Switches, Data Centres, Servers etc. Providing console access to remote team, type of console cables, UTP and Fiber cables types, should be well aware of Hub room and Data Center infrastructure devices.
·         Vendor Coordination.
·         VIP and Executive Support.
·         Raising Purchase request in system and follow-up on technical POs , Goods receipt (GR) and updating records.
·         Good communication in English as Japanese with Read/Write and Spoken skills.



Does this description match your experience? 
 
We look forward to your application!
If selected, you'll hear from us in 5 business days.

Thank you!
Company Info 【Remarks about us】

-We're operating in Japan for more than 20 years
-We offer permanent Seishain roles
-Most of local employees are bilingual of English and Japanese
-We have about 400 employees across Japan
-We provide various service portfolio - embedded, application, infra, product
-We focus on new technology
-We provide useful employee benefits (such as Benefit one for discounts)
-We're global company operating in 32 countries, with large-scaled organization structure leveraging India offshore
-Candidates can excel career in an English-speaking large organization to excel as an industry leader globally
-Employees can apply for internal positions across the globe
Working Hours 9AM -6PM with 1 hour break on weekdays (default, it may slightly change depends on client's work hours)
Job
Requirements
【Desired Experience and skillset】

·         Minimum 4 Years hands on experience as deskside/local IT engineer working as a desktop Support technician handling more than 500 Corporate Users.
·         Strong Microsoft Office 2013 & office 365 skills (Outlook, Word, Excel, Powerpoint, Onedrive etc,)
·         Strong Microsoft Operating System installation and troubleshooting skills Windows 7, Windows 10.
·         Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
·         Strong Skills in Antivirus , encryption, Application and software support/
·         Broad experience of IT with basic understanding of Networks, Servers and Telecoms
·         Good knowledge of MAC OS, IPAD, iPhone  etc
·         Hands on troubleshooting of VPN issues
·         Basic understanding of Audio/Video equipment and conference room setup
·         Imaging/Re-imaging of workstations and laptops
·         Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions
·         Strong Customer service skills
·         Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
·         Strong written and verbal communication skills in English as well Japanese languages.
·         Must be detail oriented and self-motivating
·         Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution
·         Background security check required
·         Well versed/hands on experience with HOP,Dell and Lenovo business line machines






【What we can offer】
-To provide the work environment to become a global/industry leader with global service model

-Depends on the deliverables/service agreement with client, but our work environment is considered flexible

-We respect diversity, individuals, opinions




【Ideal Applicants】
・Have done similar job
・Those who like challenges
・Understand diversity and a large-scale global delivery model
・Those who want to work for India's third biggest ICT service company

** Those who pass the initial screening will be contacted in 5 business days.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3500K - JPY 6500K   
Other Salary
Description
Social Insurance
Education Training

社会保険完備
Employee benefit (such as service discount)
Maternity/childcare leave
Certification support
Salary is offered as package (all inclusive)
Holidays 完全週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇

Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Job Contract
Period
Permanent/full-time
正社員
Nearest Station 兵庫県三宮、または明石市
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株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

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☆グローバル企業☆【バイリンガル デスクトップサポートエンジニア】 兵庫県明石市または三宮 

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