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Updated 2018-06-14
Activated 2018-06-13

Customer Support Manager

  • ★★★ Senior Level
  • Women Welcome
Company Name

オートメーション・エニウェア・ジャパン株式会社/Automation Anywhere, Inc.

Job Type
オートメーション・エニウェア・ジャパン株式会社/Automation Anywhere, Inc.
Executive - Other
IT (Other) - Customer Support Engineer
Customer Service - Customer Support
Industry Software Vendor
Location Asia Japan Tokyo

Job Description 【Responsibilities】
■Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
■Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
■Develop, prepare, and nurture customers for advocacy.
■Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
■Work to identify and/or develop upsell opportunities.
■Advocate customer needs/issues cross-departmentally.
Program manage account escalations.
Company Info Global leader in Digital Workforce platform, including Robotics Process Automation (RPA) with having about 1 million software BoT already working on production environment in about 1000 customers globally.

Robotics Process Automation is one of the most disruptive technologies to emerge in the once mature services and outsourcing field. Analysts peg market growth at 60% and a market size of $5Bn by 2020. At Automation Anywhere, we believe that people who have time to create, think, and discover build great companies. That's why we've dedicated the last decade to driving the adoption of robotic process automation technology in leading Financial Services, BPO, Healthcare, Technology, and Insurance companies to name a few, across more than 90 countries.

We are taking the lead to define the category and create the blueprint to make it successful. We believe we are seeing a once in a lifetime opportunity to make a difference and change the world.
Working Hours 9:00-18:00
■6+ years of relevant experience.
■Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
■Familiarity working with clients of all sizes .
■Experience with Salesforce or other Force.com platforms.
■Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
■You want to help and serve our customers: They win, so you win
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
Other Salary
Social Insurance
Commuting/Transportation Allowance
Holidays Five-Day Workweek
Job Contract
Nearest Station JR・東海道新幹線・京急線「品川駅」港南口から徒歩3分

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