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Updated 2019-10-04
Activated 2019-09-17

Service Delivery Manager

  • ★★★★ Manager Level
Company Name
Employer

BiOS, Inc. / 株式会社バイオス

Job Type
BiOS, Inc. / 株式会社バイオス
IT (Hardware/Network) - Project Manager
IT (Other) - Project Manager
IT (Hardware/Network) - Communication Infrastructure (Including ISP and Career)
Industry IT Consulting
Location Asia Japan Tokyo

Job Description BiOS is looking for a Service Delivery Manager to work for a global IT systems integration services provider in Tokyo.

The company is providing fulltime maintenance/installation support of their network/unified communications system services to their multiple international clients in the Tokyo area. They are looking to hire a candidate who can manage the company’s services from the business side to meet client expectations.

This position is a permanent hire directly with the client.


Responsibilities
・ Act as the single point of contact for the client regarding services the company provides to their multiple international clients in Japan.
・ Lead monthly management meetings regarding service scopes/incidents.
・ Coordinate with IT asset management staff to provide equipment when requested by clients or internal engineers maintaining systems.
・ Solve urgent incidents raised by clients.
・ Analyze business requirements and inquiries regarding incidents, received from the clients, to improve quality of services.
・ Create, propose, and manage budget plans to clients by working closely with internal staff from sales and engineer team.
Company Info BiOS was formed in 1998 and has evolved into a premier IT solutions provider to a wide range of small and large foreign firms in Japan. We have developed strong partnerships with an increasing number of major Japanese and foreign firms while establishing a reputation for excellence with some of the world's leading IT vendors.

Over the years BiOS has developed the benchmark for bilingual IT Solutions in Tokyo, built on the principle of providing honest and affordable services customized and tailored to our client’s needs.

We are always looking for bilingual IT professionals to join our onsite and internal teams. We pride ourselves in recruiting talented and ambitious engineers from all over the world.

Currently our teams include bilingual technical, sales and administration staff from more than 10 countries making BiOS a dynamic IT Team in Tokyo where intellect and creativity and a strong work ethic are all rewarded.

Start your future today with BiOS.
Job
Requirements
・ More than five years of experience as a project leader, team leader, or supervisor of network or unified communications services team.
・ Should have strong client account management/service delivery experience and skills.
・ Should have business-level knowledge of network systems (at least CCNA-level).
・ Should have business-level knowledge of contract s and legal implications.
・ Basic accounting knowledge will be a plus.
・ Experience in hiring engineers (i.e. interviewing) is a plus.
・ Should have strong business-level knowledge of products such as Cisco Checkpoint, Riverbed, BlueCoat, or other major products.
・ Should be a self-starter, team worker, and result-oriented.
・ Japanese: fluent level, English: business-conversational level
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 8000K - JPY 9000K   
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BiOS, Inc. / 株式会社バイオス

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