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Updated 2020-05-29
Activated 2020-05-07

Desktop Support Engineer

  • ★★ Staff Level
  • Listed Public Company
Company Name
Employer

株式会社バイオス/BiOS,Inc.

Job Type
株式会社バイオス/BiOS,Inc.
IT (Other) - In-house System Operator
IT (Other) - IT Help Desk
Industry Investments
Location Asia Japan Tokyo

Job Description BiOS is looking for candidates to join the IT Support Team for a major US Banking and Finance client working onsite at their Okinawa offices.

Those living in Okinawa, or those that are interested in relocating, that possess strong communication and excellent organization skills are highly encouraged to apply.

Ideal candidates will be someone that has experience working in multinational environments and that can commit to at least 2-years.

This position will begin as a renewable 6-12 month haken contract.


Job Description

The Desktop Teams duties include, but are not limited to the following:

TECHNICAL COMPETENCIES
・ Demonstrate decision-making in identifying problem causality, business impact and root causes, documenting the same in Emergency Management System tickets
・ React to systems, application outages, networking issues, escalating where necessary
・ Provide guidance on monitoring production environment
・ Identify root cause of issues
・ Support operating systems, including those hosting in house applications or 3rd party applications
・ Demonstrate thorough understanding of system implementation lifecycle (SILC) and change control process

BUSINESS ANALYSIS
・ May act as liaison between architects and application team
・ Interact with business and development teams to identify system requirements

PROJECT PLANNING AND DELIVERY SUPPORT TO INTEGRATIONS
・ Participate in project plan development from an operations stand point
・ Provide status to managers
・ Ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders
・ Create, manage and report on test plans and provide updates and status to Sr. Management
・ Contribute to functional specifications

CONTROL AND COMPLIANCE
・ Provide solutions and processes in accordance with audit initiatives and requirements Liaise with BISOs, TISOs, may have audit responsibilities
・ Demonstrate compliance with CITMP framework and processes for all systems within the group

COMMUNICATION
・ Escalate issues to management
・ Provide status updates and reporting to management
・ Create installation documentation, training materials; build documents
・ Work with Networking, Architects, Business Analysts and App Support Analysts
・ Strong customer service skill
Company Info LINC Media was founded in 1996 by current CEO and President Terrie Lloyd to support foreign firms trying to enter Japan. In the ensuing years, the company grew into a full-fledged media firm with an English-language business magazine, recruiting service and bilingual technical support service.

The sysytem integration division of LINC Media, BiOS provides multilingual technical consulting, integration, and support services all along the IT Spectrum. The business consultation division of LINC Media offers service such as market research, PR, office setup, recruiting, etc., as well as providing information and responding to enquiries from clients regarding the Japanese market.
Job
Requirements
Required Skills

・ MS product OS(Win2k,Vista), Office and business applications.
・ Basic knowledge of TCP/IP, networking, server and system administration concepts

Strong familiarity with technology and infrastructure in the financial service industry

Language Requirements

English: Business Level
Japanese: Business Level
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary Depends on experience   
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