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Updated 2025-11-25
Activated 2025-11-25

Polish Language Customer Support
Automatically translated job page

Company Name

ZenGroup INC

Job Type
ZenGroup INC
Administrative - International Affairs
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Industry Distribution/Retail
Location Asia Japan Osaka Osaka

Job Description The Polish-language version of ZenMarket has been steadily growing since its launch in 2023. As our customer base expands, so does the number of online inquiries — and we’re now looking for additional support.
If you enjoy connecting with people through technology, love Japanese culture, and want to make the most of your language skills, join our international customer support team and discover the fascinating products people are buying from Japan.

<Main Duties>
● Handling multilingual customer inquiries (only via chat)
● Cooperation and reporting with other teams when handling complaints.
● Management of remote operators (part-time staff).
● Other related duties (e.g., translation).

【Department】
Operations department
Customer support section(Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20)
Company Info ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.

ZenGroup currently operates the following seven services:
● ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.
● ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.
● ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.
● ZenPop: A monthly subscription box service offering curated stationery items that highlight Japanese kawaii culture and other cultural elements.
● ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.
● ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.

Today, our platform has over 2 million registered users, is available in 19 languages, and
serves customers in over 181 countries across six continents—delivering Japanese products
to the world.
Working Hours Shift schedule: rotational, with Sundays always off.
Schedules are provided monthly.
Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break)
Flextime available: start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day.
*Standard working hours apply during the initial training period (approx. 2 months).
Job
Requirements		 【Must-Have Skills】
● Native Polish
● Business level Japanese (JLPT N2 or better) *Test not required
● Business level English (TOEIC 800 or above) *Test not required

【Preferred Skills】
● Language skills other than Polish, Japanese and English.
● Experience in the cross-border e-commerce industry or customer support.
● Translation experience
● Basic HTML knowledge.
● Additional language skills.

【Personality】
● Proactive Thinking & Action: Individuals who can handle tasks quickly and independently, possess excellent communication skills, and have prior experience working in an office environment.
● Team Player: Individuals comfortable working with a global team of over 20 members and prefer a teamwork approach to achieve goals.
● IT Knowledge: Individuals who are comfortable working on a computer for long periods during their daily work, with enthusiasm to learn new tools and software for work.
● Global-minded: Candidates who can embrace working within a diverse workplace with members of different ages, nationalities, cultures, and work perspectives.

【Selection Process】
● First Interview - Hiring Team (45-60 mins, online or in-person)
*Logic test + Customer support test (Logic test excluded for online interviews)
● Second Interview - Customer support team (45-60 mins, in-person required)
*Travel reimbursement up to ¥27,000 available for applicants outside the Kansai region
*Logic test + Translation test (If not completed during the first interview)
● Third interview - HR planning team (45-60 mins, online or in-person)
*Company culture test
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Polish Level Native Level
Salary JPY - Japanese Yen JPY 3000K - JPY 3500K   
Other Salary
Description		 250,000~Monthly (Based on previous experience and ability)
● Bonus: Twice a year (June and December)
● Salary Evaluation: Once a year
● 3 Month probationary period (Salary same as above)
Estimated salary in year 1: 3,00,000~3,500,000
● Overtime (paid by minute)
● Transportation allowance (up to ¥30,000/month)

Benefits:
● Complete social insurance (workers' compensation, employment, health, welfare pension)
● Business casual dress code (no suit required)
● Training system (job-specific, level-specific training)
● Japanese/English lessons
● In-house club activities (karaoke, day camp, etc.)
● Monthly company events
● Free tea and coffee
Holidays ● 5-day workweek (Shift Schedule)
● New Year holiday (4 days)
● Paid leave (26 days in year 1)
● Congratulatory and condolence leave
● Maternity/paternity leave
● Child care leave
● Personal day leave
*Work is required on national holidays, excluding the New Year holiday.

26 days of paid leave are provided from the first year, with the number increasing annually.
In 2024, the paid leave usage rate exceeded 80%.
Job Contract
Period		 Permanent employee (full time)
Nearest Station Head Office (Osaka Sakaisuji L Tower, 1-7-7 Kawaramachi, Chuo-ku, Osaka City)
*Work from the office

● 6-minute walk from Sakaisuji-honmachi Station on the Osaka Metro Chuo Line
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