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Activated 2025-11-19
[Foreign-affiliated/Global environment] Utilize your English skills and expertise in heat and power! We are looking for customer engineers (major global company/annual salary from 7 million yen/multinational employees)
| Company Name |
Vertiv Japan合同会社 |
|---|---|
| Job Type |
 IT (Other) - Other |
| Industry | Telecommunications/Information Services |
| Location |
Asia
Japan
Tokyo
Minato
|
| Job Description |
This position offers the opportunity to work in a global environment as an expert in critical infrastructure (power and thermal management products) that supports the foundation of our digital society. Leveraging your senior-level expertise and English language skills, you will support our customers' businesses on the front lines and further your career. [Attractive Points of this Position] ◆Global Environment: Work for a global leader with headquarters in the US and operations in over 130 countries. ◆Leverage Your Language Skills: You will frequently use your business-level English skills on a daily basis, such as reading technical documents and collaborating with overseas teams. ◆Specialization with a High Social Contribution: Build a career as an expert in mission-critical products (UPS and cooling systems) that support data centers and communications networks, which are now essential to society. ◆Diverse Workplace: You will have ample opportunities to collaborate with members from diverse backgrounds and experience a globally standard work style. ◆Stability and Growth: Pursue a long-term career while working with cutting-edge technologies, supported by the stable foundation of a major global company. [Specific Job Description] You will be responsible for the following field service tasks as a professional for power supply products (AC UPS, DC rectifiers, etc.) and thermal management products (precision air conditioning, cooling units, etc.) essential to data centers and telecommunications facilities. Providing Technical Services: ■ Testing and commissioning (T&C) at product installation ■ Preventive maintenance (PM) to ensure stable operation ■ Troubleshooting and repair (T&M) when problems occur ■ Maintain a high level of service and contribute to improving customer satisfaction. Emergency Response: ■ Respond promptly to emergency calls based on a 24/7 on-call system. ■ Engage in working weekends, holidays, and after-hours as needed. (Note: Compensatory time off is available.) ■ Collaborate with the technical support team, other engineers, and external vendors to resolve on-site issues. Safety Management: ■ Comply with Vertiv and customer occupational health and safety (OH&S) requirements and maintain a safe work environment. ■ Use appropriate personal protective equipment (PPE) and tools, and strictly follow safety procedures. Documentation and Reporting: ■Preparing method statements and risk assessments ■Reporting incidents and work completions to customers ■Quickly sharing information to improve business efficiency and achieve OKRs Customer Management: ■Maintaining good relationships with customers, quickly identifying issues and requests, and providing feedback to the company. ■Maintaining up-to-date technical knowledge and high-level service skills through ongoing training and on-the-job training. |
| Company Info |
Vertiv Japan GK is the Japanese subsidiary of Vertiv, headquartered in Ohio, USA. We are a global leader in providing critical infrastructure solutions (power, cooling, and IT infrastructure management) that support the evolution of the digital world, with operations in over 130 countries. From the cloud to the network edge, we provide integrated hardware, software, and services to solve the challenges facing data centers and communications networks, ensuring our customers' critical applications always run optimally. |
| Working Hours | 8.45am to 5.30pm (lunch break from 12.15pm to 1.00pm) with flexibility during on-call for on-site work. |
| Job Requirements |
[Requirements] ★Bachelor's degree, professional diploma, or equivalent in electrical or mechanical engineering ★Minimum 2 years of experience in field service, customer support, or related technical roles Knowledge and experience in one of the following: ★Power supply products (AC UPS, DC rectifiers, PDUs, batteries, etc.) ★Thermal management products (CRAC, HVAC, chiller systems, etc.) ★English proficiency: Business level (e.g., TOEIC 735-860) (Used for reading technical documents, email correspondence, and communicating with overseas teams.) ★Japanese proficiency: Native level [Desired Skills/Personal Profile] ◆ Experience working in critical infrastructure, such as data centers and telecommunications infrastructure ◆ Highly customer-oriented and committed to customer success ◆ Excellent communication skills (writing, speaking, and presentations) ◆ Ability to collaborate smoothly with people from different cultures and diverse backgrounds ◆ Ability to build strong relationships and long-term trust with internal and external partners ◆ Self-motivated and team-player with the ability to drive work forward independently ◆ Driven by results and action, with a passion for success ◆ Ability to organize and have excellent time and deadline management skills |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary |
JPY - Japanese Yen JPY 7000K - JPY 9000K
（Monthly Salary Range: JPY - Japanese Yen JPY 583.333K - JPY 750K *Divided into12month ） |
| Holidays |
Paid Holidays Sick Leave Five-Day Workweek |
| Job Contract Period |
Full-time employment |
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