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Updated 2025-12-02
Activated 2025-12-02

[Chinese-speaking customer success support] Scheduled to join in January 2026. Responsible for customer support and overseas SaaS products.
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This posting is managed by: YAMAGATA Corporation
Company Name Company is not publicly visible
Job Type
YAMAGATA Corporation
IT (Other) - IT Help Desk
Customer Service - Customer Support
Sales/AE - Customer Success/Client Success
Industry Software (Consignment Development)
Location Asia Japan Tokyo Shinagawa

Job Description ■ Job Description
・Supporting corporate users after SaaS implementation
(Combination of email, chat, and phone calls)
・Identifying the true nature of issues and making optimal proposals
・Engaging with users while conducting research until issues are completely resolved
・All support for Japanese users is in Japanese, while internal documents and systems are in English

●Cases handled
・How to use the dashboard for viewing sales management, etc.
・Responding to questions during the development phase of a service with over 10 products that are updated daily
・Handling account information while taking security requirements into consideration
・Investigating and verifying the situation when payment errors occur
Company Info ■ Job Satisfaction
・Unlike customer success for our own products, you can deepen your customer success skills by working on customer success for a variety of industries and services!
・Recently, we have been focusing on supporting the implementation of AI startups, and through this work, you will gain knowledge and experience at the forefront of the IT industry.
・By being directly involved in customer success (business growth), you will develop entrepreneurial skills.
・This is an environment where you can provide personalized support to customers and celebrate their growth as if it were your own!
・By supporting growing companies such as SaaS companies and startups, you can increase your own experience!

■ After Joining the Company
・Learning About Customer Success
We provide training ranging from watching videos and reading materials to creating practical assignments.
This is an environment where you can bring a proactive attitude of wanting to learn and absorb!

■ About the Team and Career
Our team is 90 people, more than half of whom are foreign nationals, but the official language within the team is Japanese. We have members from over 20 countries, including some whose native language is English, so internal communication is a mix of Japanese and English.
You'll start in the operations team, and in the future you'll have the opportunity to specialize in product, work in sales, or take on customer success consulting projects for other clients.

No smoking indoors.
Working Hours 9:00 AM - 6:00 PM (60-minute break, 8 hours of work)
*Shift work is available, including weekends, holidays, New Year's holidays, Golden Week, etc.
*Condolence and celebration leave and paid vacation (available in full-day, half-day, or hourly increments) available
Job
Requirements		 ■Required Experience/Skills

[Language Proficiency]
- Japanese: Advanced business level (JLPT N1 level or above)
- English: Ability to read and write (TOEIC score of 700 or above)

[Skills]
- At least 1 year of customer service experience (sales, customer service, etc.) *Long-term internship experience acceptable for new graduates
- IT literacy (ability to research and use IT independently)
- Experience handling customer inquiries (any industry)

[Foreign Work Visas]
- Residents in Japan
- Work visa holders or those with visas without work restrictions (permanent resident, long-term resident, spouse of a Japanese national, etc.)
We only handle work visa renewals.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Daily Conversation Level
Chinese Level Fluent
Salary JPY - Japanese Yen JPY 3500K - JPY 5000K   
Other Salary
Description		 Salary: Monthly salary of ¥300,000-¥400,000 (determined based on experience and ability)
*Includes 30 hours of fixed overtime per month (¥54,800-¥73,000 per month)
Example annual salary: ¥3.6 million-¥4.8 million

[Example annual salary]
・Customer service or sales experience: ¥3 million or more
・Customer service or sales management experience: ¥3.5 million or more
・Corporate sales experience: ¥3.7 million or more

[Benefits]
・Complete social insurance coverage
・Salary increases available
・Commuting allowance (up to ¥30,000 per month)
・Maternity leave/childcare leave *100% utilization rate, with many successful results for both men and women
・Maternity and childcare leave follow-up system
・Rest rooms and nap rooms available
・Shareholding program
・Training and career support programs
Holidays Weekends and public holidays, New Year's holidays, Golden Week, special leave, paid leave (can be taken in full-day, half-day, or hourly increments)
Job Contract
Period		 Permanent employee
Probationary period (6 months) *Trial period with variable benefits
Nearest Station JR: Gotanda Station: 5-minute walk
JR: Osaki Station: 7-minute walk
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