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Updated 2025-12-03
Activated 2025-12-03

Techinical Support Engineer (IT Asset Management Provisioning Engineer)

Company Name

株式会社バイオス/BiOS,Inc.

Job Type
株式会社バイオス/BiOS,Inc.
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
Customer Service - Customer Support
Industry Outsourcing
Location Asia Japan Tokyo Chiyoda

Job Description BiOS is looking for IT User Support Engineers to join international support team servicing a global provider in Tokyo.

Responsibilities include but are not limited to the following:
1. Unpacking and documenting all IT equipment (PCs/iPhones), including disposal of boxes and packaging materials.
2. Asset registration and management via the ticketing system.
3. Collecting serial numbers of disposed devices and maintaining corresponding records.
4. Coordinating PC repair requests, including obtaining estimates by phone from manufacturers,
recording in the ticketing system, and working with overseas teams to obtain Purchase Orders (POs).
5. Assisting with any on-site physical tasks as needed.
6. Understanding the entire deployment process of client PCs and providing instructions and advice to related partners.
　1. Coordinating with relevant teams to ensure new employees receive their PCs before their start date.
　2. Planning and managing PC swap (replacement) programs.
　3. If partners are unable to supply devices, preparing and shipping PCs directly.
7. Inspecting returned PCs and updating data in the ticketing system.
8. Managing repair PCs and arranging manufacturer repairs via phone.
9. Collecting and disposing of PCs that have reached End of Life (EOL), including data wiping in accordance
with global standards.
10. Supporting quarterly audit activities.
11. Replenishing, managing, and ordering items for office IT vending machines.
12. Daily coordination and communication with the Singapore team regarding above processes 1-6.
Company Info Expansion of Services
No smoking indoor (only in allocated places)
Working Hours Mon-Fri 9:00-18:00 (Holiday Sat/Sun/National holidays)
*Core working hours may vary in accordance with onsite operations.
Job
Requirements		 Required skills:
・1-2 years of Practical experience and basic knowledge in using macOS (MacBook) devices, along with IT asset management experience.
・Basic knowledge of and experience with Linux shell commands.
・Proven experience in coordinating vendors or internal teams within an international team environment.
・Strong initiative, adaptability, and enthusiasm, with excellent written and verbal communication skills in both Japanese and English, for dealing with local and international clients.
・A proactive attitude with the ability to work independently as well as collaboratively, take instructions willingly, and strictly follow clearly defined procedures and processes.
・Basic understanding of ticketing systems or similar tools.
・Comfortable working with Excel (not intimidated or reluctant to use it)

Desired Skills:
・Experience providing user support for remote conferencing tools such as Slack, Google Meet, Zoom, Microsoft Teams, Skype, and Webex.
・Experience supporting both office and remote users in collaboration with regional IT teams (experience working in a global company is a plus).
・Strong coordination and communication skills with vendors and internal teams in an international work environment (bilingual capability in Japanese and English preferred).

Requires Languages:
English: Business level
Japanese: Business level
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 5000K   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Holidays Paid Holidays
Five-Day Workweek
Child-care Leave
Job Contract
Period		 Contract leading to permanent position
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