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Updated 2025-11-05
Activated 2025-11-05

[English bilingual customer success support] Start January 2026. Responsible for customer support and overseas SaaS products
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This posting is managed by: YAMAGATA Corporation
Company Name Company is not publicly visible
Job Type
YAMAGATA Corporation
IT (Other) - IT Help Desk
Customer Service - Customer Support
Sales/AE - Customer Success/Client Success
Industry Software (Consignment Development)
Location Asia Japan Tokyo Shinagawa

Job Description [Job Description]
■Detailed Job Description
This is a customer success support position, responsible for implementation consulting for a global payment service SaaS company.

・Support corporate users after SaaS implementation
(Combination of email, chat, and phone calls)
・Identify the essence of the issue and make optimal proposals, rather than simply responding to FAQs
・Conduct independent research and communicate with users until the issue is completely resolved
・All communication with Japanese users is in Japanese, while internal documents and systems are in English

■What You'll Gain in This Position
・World-class SaaS skills: Learn about and apply cutting-edge cloud products
・Improve your proposal skills: Beyond simply responding to inquiries, you'll be required to research user usage, identify accurate information, and resolve issues
・Rapid growth: Acquire the ability to adapt to change in the ever-evolving Fintech industry
Company Info ■ Job Satisfaction
・Unlike customer success for our own products, you can deepen your customer success skills by working on customer success for a variety of industries and services!
・Recently, we've been focusing on supporting the implementation of AI startups, and through this work, you'll gain knowledge and experience at the forefront of the IT industry.
・You'll be directly involved in customer success (business growth), which will help you develop entrepreneurial skills.
・This is an environment where you can provide personalized support and celebrate customer growth as if it were your own!
・By supporting growing companies, such as SaaS companies and startups, you can increase your own experience!

■ After Joining the Company
・Learning About Customer Success
We offer training ranging from watching videos and reading materials to creating practical assignments.
This is an environment where you can bring a proactive attitude of wanting to learn and absorb!

・Product-Related Training
Through on-the-job training, we provide time to absorb product knowledge and team knowledge.

No smoking indoors
Working Hours
■Working Hours: 9:00 AM - 6:00 PM
*Overtime is approximately 10-20 hours per month. Due to shift work, overtime is generally rare.
*During training (approximately 3 months), you will work weekdays only.
*Shift work will include weekends, holidays, New Year's holidays, Golden Week, etc.
Job
Requirements		 ■Required Experience/Skills
・1+ years of customer service experience (sales, customer service, etc.)
*Long-term internship experience is acceptable for new graduates.
・IT literacy (basic Excel, PowerPoint, and Word operations + ability to independently research and use them)
・TOEIC score of 700 or higher
・Experience handling customer inquiries (regardless of industry)

[For Foreign Nationals]
・Residents in Japan
・Only work visa renewals are accepted.

[Experience]
One or more of the following is required:
・Experience in corporate proposal sales
・Web marketing experience
・Account direction in the advertising industry
・Sales experience working with company representatives and decision makers
・Customer success experience in SaaS and IT solutions
・Customer support experience for tools and systems that require customization for each company
・Sales experience for intangible products that require ongoing customer follow-up after the contract is signed
・Corporate sales experience

■Preferred
・Data analysis and numerical management experience
・Team management/training experience
・Experience dealing with corporate clients
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
（Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 333.333K *Divided into12month ）
Other Salary
Description		 Salary: Monthly salary of ¥250,000 - ¥340,000 (determined based on experience and ability)
*Includes 30 hours of fixed overtime per month (¥45,700 - ¥62,100 per month)
Example annual salary: ¥3,000,000 - ¥4,080,000

[Example Annual Salary]
・Customer service or sales experience: ¥3,000,000 or more
・Customer service or sales management experience: ¥3,500,000 or more
・Corporate sales experience: ¥3,700,000 or more

[Benefits]
・Complete social insurance coverage
・Salary increases available
・Commuting allowance (up to ¥30,000 per month)
・Maternity leave/childcare leave *100% utilization rate, with many successful results for both men and women
・Maternity and childcare leave follow-up system
・Rest rooms and nap rooms available
・Shareholding program
・Training and career support programs
Holidays Shifting schedule including weekends, public holidays, New Year's holidays, Golden Week, etc.
Job Contract
Period		 Permanent employee
Probationary period (6 months) *Trial period with variable benefits
Nearest Station JR: Gotanda Station: 5-minute walk
JR: Osaki Station: 7-minute walk
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