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Updated 2025-11-04
Activated 2025-10-28
Activated 2025-10-28
[Starting November 1st] Customer support for a major foreign company! Almost no overtime! Free English learning program! Monthly salary of up to 320,000 yen ★ A must-see for those who want to earn money!
| This posting is managed by: | iHOLON Co.,Ltd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Outsourcing |
| Location |
Asia
Japan
Tokyo
Minato
|
| Job Description |
[Job Description] You will provide customer support on behalf of a globally renowned, internationally-owned vacation rental service provider. ➡︎ You will provide support via phone, email, and chat. ⚫ Handle inquiries from hosts and guests. ⚫ Handle reservation inquiries, cancellations, changes, payments, and refund requests. ⚫ Account setup inquiries. ⚫ Troubleshooting issues with the platform itself. -- Attractive Points of the Job -- Advance your career by working on new projects! Plenty of opportunities to use English and learn about travel arrangements! Close to the station! The office is a 5-minute walk from Osaki Station. Lunch provided! -- |
| Company Info | With offices in 100 countries and 500,000 employees worldwide, we provide customer service and connect brands and their customers around the world. As one of the world's largest outsourced call centers, we provide customer and technical support for the world's most renowned global brands. Since 2021, we have been certified as a Great Place to Work for three consecutive years. |
| Working Hours |
Counter hours: 8:00 AM - 9:00 PM (5 days a week, including Saturdays and holidays) *Currently, the main shifts are 8:00 AM - 5:00 PM or 12:00 PM - 9:00 PM (this may change in the future) |
| Job Requirements |
Required Skills • Native-level Japanese language skills • Customer service experience in the hospitality industry (preferred) • Basic Microsoft Office skills • Empathetic communication skills based on an accurate understanding of customer needs and feelings • Ability to control emotions and consistently make calm decisions • Ability to adapt flexibly to rapidly changing circumstances • Quick and accurate problem-solving skills • Ability to maintain organizational order by adhering to reporting lines • Good attendance record <Profile/Suitable candidates> ・ Those who want to advance their managerial career and work in a position that allows them to grow ・ Those who embrace change and embrace new challenges and experiences |
| English Level | None |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 3500K - JPY 4500K |
| Other Salary Description |
[Salary] Monthly salary Base salary = ¥280,000 - ¥320,000 + night shift allowance + overtime pay (fully paid) Salary increases available (subject to project regulations) [Various Allowances] ■Overtime allowance (fully paid) ■Night shift allowance (regular hourly rate + 25% after 10 PM) ■Salary increase *Annual (June) salary increase [Benefits] ■Complete social insurance (health insurance, employment insurance, workers' compensation insurance, employee pension insurance) ■Health checkup (half-day paid leave granted) [Other] ■Clothes, hairstyle, hair color, and nail polish options are optional ■"ANPIC" system implemented...safety checks during natural disasters, etc. ■Employee referral program (rewarded with a thank-you bonus) ■Many employees have been promoted to full-time positions ■Online events held regularly *Seasonal events, e-sports tournaments, yoga, cooking events, and more! *You can also interact with people from other teams in the same project and with people from other projects♪ *The following measures are being taken to prevent infectious diseases. ◇ Online selection is OK. ◇ Disinfectant is available. |
| Holidays |
Holidays: 2 days off per week (excluding Saturdays and Sundays) 2-day weekend system (8-9 days off per month depending on shift) <Vacation Information> *Conditions apply ■Paid vacation ■Special vacation ・Spouse's birth attendance leave ・Marriage leave ・Funeral leave ■Maternity leave and childcare leave (both taken and return to work successful) ■Nursing care leave ■Nursing care leave ■Menstrual leave ■Disability certificate holders receive 1 day of special vacation per month |
| Job Contract Period |
■ Employment Type: Contract employee (initial contract is for six months from November 10, 2025 to May 9, 2026) *If performance and attendance remain satisfactory, the position will be promoted to full-time employment after six months. |
| Nearest Station |
Nearest station: Within a 5-minute walk from Osaki Station In-house work Possibility of transfer: None |
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