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Updated 2025-11-04
Activated 2025-10-28

[Starting November 1st] A major foreign-owned company! Customer support supervisor (management position)! Almost no overtime! Utilize your English skills! Monthly salary of up to 580,000 yen ★ A must-see for those who want to earn money!
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This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Industry Outsourcing
Location Asia Japan Tokyo Minato

Job Description [Job Description]
Customer Support Supervisor duties include:
⚫ Responding to and resolving escalations from team operators
⚫ Evaluating team operator performance and managing KPIs
⚫ Managing team operator skills development and attendance management
⚫ Attending internal and external meetings and preparing materials
⚫ Immediately reporting special issues, such as system issues and unexpectedly high inbound call volumes
⚫ Performing other related tasks and tasks as assigned by supervisors as needed

-- Attractive Points of the Job --
Career advancement opportunities through new project development!
Frequent opportunities to use English and learn about travel arrangements!
Close to the station! Office is a 5-minute walk from Osaki Station
---
Company Info With offices in 100 countries and 500,000 employees worldwide, we provide customer service and connect brands and their customers around the world. As one of the world's largest outsourced call centers, we provide customer and technical support for the world's most renowned global brands. Since 2021, we have been certified as a Great Place to Work for three consecutive years.
Working Hours Counter hours: 8:00 AM - 9:00 PM (5 days a week, including Saturdays and holidays)
*Currently, the main shifts are 8:00 AM - 5:00 PM or 12:00 PM - 9:00 PM (this may change in the future)
Job
Requirements		 <Required Skills>
<Required Skills>
• Experience as an operator or leader
• Conversational skills using business etiquette and honorific language
• Japanese language skills: Native-level, able to understand and speak in Japanese conversational context
• English language skills (CEFR B2 level, TOEIC score of 750 or above)
• Directing and monitoring: Managing and directing KPIs
• Skills in coaching, providing constructive feedback, and improving performance
• Skills in setting goals and ensuring team members achieve them
• Effective communication skills through clear information sharing and active listening
• Strong leadership skills
• Skills in motivating others
• Skills in understanding and prioritizing customer needs
• Skills in actively seeking and understanding client requests
• Skills in calmly dealing with difficult customer interactions and leading to customer satisfaction
• Effective problem-solving skills
• Skills in adapting to change

<Profile/Suitable candidates>
・ Those who want to advance their managerial career and work in a position that allows them to grow
・ Those who embrace change and embrace new challenges and experiences
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 6500K - JPY 8000K   
Other Salary
Description		 [Salary]
Monthly salary
Base salary = ¥530,000 - ¥580,000 + night shift allowance + overtime pay (fully paid)
Salary increases available (subject to project regulations)

[Various Allowances]
■Overtime allowance (fully paid)
■Night shift allowance (regular hourly rate + 25% after 10 PM)
■Salary increase *Salary increase once a year (June)

[Benefits]
■Complete social insurance (health insurance, employment insurance, workers' compensation insurance, employee pension insurance)
■Health checkup (half-day paid leave granted)

[Other]
■Clothes, hairstyle, hair color, and nail polish options are optional
■"ANPIC" system implemented...safety checks during natural disasters, etc.
■Employee referral program (rewarded with a thank-you bonus)
■Many employees have been promoted to full-time positions
■Online events held regularly
*Seasonal events, e-sports tournaments, yoga, cooking events, and more!
*You can also interact with people from other teams in the same project and with people from other projects♪
*The following measures are being taken to prevent infectious diseases.
◇ Online selection is OK.
◇ Disinfectant is available.
Holidays Holidays: 2 days off per week (excluding Saturdays and Sundays)
2-day weekend system (8-9 days off per month depending on shift)

<Vacation Information> *Conditions apply
■Paid vacation
■Special vacation ・Spouse's birth attendance leave ・Marriage leave ・Funeral leave
■Maternity leave and childcare leave (both taken and return to work successful)
■Nursing care leave
■Nursing care leave
■Menstrual leave
■Disability certificate holders receive 1 day of special vacation per month
Job Contract
Period		 ■ Employment Type:
Contract employee (initial contract is for six months from November 17, 2025 to May 16, 2026)
*If performance and attendance are satisfactory, the position will be promoted to full-time employment after six months.
*Initial contract period is subject to change.
Nearest Station Nearest station: Within a 5-minute walk from Osaki Station

In-house work
Possibility of transfer: None
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