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Updated 2025-11-04
Activated 2025-10-28

[Starting November 1st] Bilingual Customer Service position at a major foreign company! Virtually no overtime! English proficiency directly translates into income! Monthly salary of up to 390,000 yen ★ A must-see for those who want to earn money!
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This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Industry Outsourcing
Location Asia Japan Tokyo Minato

Job Description [Job Description]
You will provide customer support on behalf of a globally renowned, internationally-owned vacation rental service provider.

➡︎ You will respond via phone, email, and chat.
⚫ Handle inquiries from hosts and guests.
⚫ Handle reservation inquiries, cancellations, changes, payments, and refund requests.
⚫ Account settings inquiries.
⚫ Troubleshooting issues with the platform itself.

-- Attractive Points of the Job --
Advance your career by working on new projects!
Plenty of opportunities to use English and learn about travel arrangements!
Close to the station! Office is a 5-minute walk from Osaki Station.
Lunch provided!
High salary starting at 350,000 yen per month! Night shift allowance available!
--
Company Info With offices in 100 countries and 500,000 employees worldwide, we provide customer service and connect brands and their customers around the world. As one of the world's largest outsourced call centers, we provide customer and technical support for the world's most renowned global brands. Since 2021, we have been certified as a Great Place to Work for three consecutive years.
Working Hours Counter hours: 8:00 AM - 9:00 PM (5 days a week, including Saturdays and holidays)
*Currently, the main shifts are 8:00 AM - 5:00 PM or 12:00 PM - 9:00 PM (this may change in the future)
Job
Requirements		 <Required Skills>
• Japanese language skills: Native level, able to understand and speak in Japanese conversational context
• English language skills (CEFR B2 level, TOEIC score of 750 or above)
• Customer service experience in the hospitality industry (preferred)
• Basic Microsoft Office skills
• Empathetic communication skills with an accurate understanding of customer sentiment and needs
• Ability to control emotions and consistently make calm decisions
• Ability to adapt flexibly to rapidly changing circumstances
• Quick and accurate problem-solving skills
• Ability to maintain organizational order by adhering to reporting lines
• Good attendance record

<Preferred Skills>
● At least one year of customer support experience
● Experience working in an environment with goal-setting, such as customer satisfaction surveys (CSAT) and average handle times (AHT)
● At least three years of experience in a leisure or corporate travel agency, or experience in domestic and international reservations
● At least one year of user-facing or behind-the-scenes experience in the airline or travel agency industry
● Previous GDS training
● Knowledge of fares, airline contracts, rules and regulations, and ticketing.
● Knowledge of airline, hotel, and ground transportation ticketing processes.
● Industry and geographic knowledge specific to the Japan market, demonstrating proficiency in that specific area.
● Knowledge of Sabre/Amadeus and experience managing reservations, pricing, and ticket issuance through to completion, including complex exchanges and refunds.

<Profile/Suitable candidate>
・ Those seeking to advance their management career and pursue a role that allows for personal growth.
・ Those who embrace change and embrace new challenges and experiences.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 5500K   
Other Salary
Description		 [Salary]
Monthly salary
Base salary = ¥340,000 - ¥390,000 + night shift allowance + overtime pay (fully paid)
Salary increases available (subject to project regulations)

[Various Allowances]
■Overtime allowance (fully paid)
■Night shift allowance (regular hourly rate + 25% after 10 PM)
■Salary increase *Annual (June) salary increase

[Benefits]
■Complete social insurance (health insurance, employment insurance, workers' compensation insurance, employee pension insurance)
■Health checkup (half-day paid leave granted)

[Other]
■Clothes, hairstyle, hair color, and nail polish options are optional
■"ANPIC" system implemented...Safety checks during natural disasters, etc.
■Employee referral program (rewarded with a thank-you bonus)
■Many employees have been promoted to full-time positions
■Online events held regularly
*Seasonal events, e-sports tournaments, yoga, cooking events, and more!
*You can also interact with people from other teams in the same project and with people from other projects♪
*The following measures are being taken to prevent infectious diseases.
◇ Online selection is OK.
◇ Disinfectant is available.
Holidays Holidays: 2 days off per week (excluding Saturdays and Sundays)
2-day weekend system (8-9 days off per month depending on shift)

<Vacation Information> *Conditions apply
■Paid vacation
■Special vacation ・Spouse's birth attendance leave ・Marriage leave ・Funeral leave
■Maternity leave and childcare leave (both taken and return to work successful)
■Nursing care leave
■Nursing care leave
■Menstrual leave
■Disability certificate holders receive 1 day of special vacation per month
Job Contract
Period		 ■ Employment Type:
Contract employee (initial contract is for six months from November 10, 2025 to May 9, 2026)
*If performance and attendance remain satisfactory, the position will be promoted to full-time employment after six months.
Nearest Station Nearest station: Within a 5-minute walk from Osaki Station

In-house work
Possibility of transfer: None
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