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Updated 2025-11-04
Activated 2025-10-28

[Joining on November 1st] Change manager at a major foreign company! Work from home! Utilize your English skills! Monthly salary starting from 450,000 yen ★ A must-see for those who want to earn money!
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This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
Customer Service - Call Centre Manager/SV
Sales/AE - Customer Success/Client Success
Industry Outsourcing
Location Asia Japan Tokyo Minato

Job Description [Job Description]
In this position, you will be responsible for developing and executing plans to implement new processes and systems within your organization and ensure their stable operation. Through this, you will contribute to improving organizational value, productivity, and employee satisfaction.

• Develop and implement change management strategies and plans to successfully implement new processes and systems.
• Monitor the effectiveness of change management activities and interventions on your team.
• Work closely with stakeholders and business leaders to support a smooth transition of change.
• Collaborate with clients to communicate changes in a timely, effective, and efficient manner.

-- Attractive Points of the Job --
Career advancement opportunities through new project work!
Frequent opportunities to use English and learn about travel arrangements!
Close to the station! Office is a 5-minute walk from Osaki Station.
--
Company Info With offices in 100 countries and 500,000 employees worldwide, we provide customer service and connect brands and their customers around the world. As one of the world's largest outsourced call centers, we provide customer and technical support for the world's most renowned global brands. Since 2021, we have been certified as a Great Place to Work for three consecutive years.
Working Hours Counter hours: 8:00 AM - 9:00 PM (5 days a week, including Saturdays and holidays)
*Currently, the main shifts are 8:00 AM - 5:00 PM or 12:00 PM - 9:00 PM (this may change in the future)
Job
Requirements		 <Required Skills>
• Native-level Japanese language skills
• Customer service experience in the hospitality industry (preferred)
• Basic Microsoft Office skills
• Empathetic communication skills based on an accurate understanding of customer needs and feelings
• Ability to control emotions and consistently make calm decisions
• Ability to adapt flexibly to rapidly changing circumstances
• Quick and accurate problem-solving skills
• Ability to maintain organizational order by adhering to reporting lines
• Good attendance record

<Profile/Suitable candidates>
・ Those who want to advance their managerial career and work in a position that allows them to grow
・ Those who embrace change and embrace new challenges and experiences
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5500K - JPY 6000K   
Other Salary
Description		 [Salary]
Monthly salary
⚫ Monthly salary: ¥450,000 (determined based on experience and skills) *Negotiable
⚫ Salary increases (subject to project regulations)

[Various Allowances]
■ Overtime pay (fully paid)
■ Night shift allowance (regular hourly rate + 25% after 10 PM)
■ Salary increase *Salary increase once a year (June)

[Benefits]
■ Full social insurance coverage (health insurance, employment insurance, workers' compensation insurance, employee pension insurance)
■ Health checkups (half-day paid leave granted)

[Other]
■ Dress code, hairstyle, hair color, and nail polish options are optional
■ "ANPIC" system implemented...safety checks during natural disasters, etc.
■ Employee referral program (rewarded with a thank-you bonus)
■ Many employees have been promoted to full-time positions
■ Online events held regularly
*Seasonal events, e-sports tournaments, yoga, cooking events, and more!
*You can also interact with people from other teams in the same project and with people from other projects♪
*The following measures are being taken to prevent infectious diseases.
◇ Online selection is OK.
◇ Disinfectant is available.
Holidays Holidays: 2 days off per week (excluding Saturdays and Sundays)
2-day weekend system (8-9 days off per month depending on shift)

<Vacation Information> *Conditions apply
■Paid vacation
■Special vacation ・Spouse's birth attendance leave ・Marriage leave ・Funeral leave
■Maternity leave and childcare leave (both taken and return to work successful)
■Nursing care leave
■Nursing care leave
■Menstrual leave
■Disability certificate holders receive 1 day of special vacation per month
Job Contract
Period		 ■ Employment Type:
Contract employee (initial contract is for six months from November 10, 2025 to May 9, 2026)
*If performance and attendance remain satisfactory, the position will be promoted to full-time employment after six months.
Nearest Station Nearest station: Within a 5-minute walk from Osaki Station
Or work from home or at an operation site

In-house work
Possibility of transfer: None
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