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Updated 2025-11-11
Activated 2025-11-11

[Contract employee] QA (chat support) at a major foreign company! Work from home! Utilize your English skills! Monthly salary up to 370,000 yen ★ A must-see for those who want to earn money!
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This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
IT (PC, Web, Unix) - QA/Quality Control/Testing Engineer
Customer Service - Call Centre Manager/SV
Planning/Marketing/PR - Research & Analysis
Industry Outsourcing
Location Asia Japan Tokyo Minato

Job Description [Job Description]
The following duties are required for customer support quality control:
⚫ Monitoring operator responses and providing guidance based on the monitoring results
⚫ Analyzing response content (voice and text) to improve customer service to increase customer satisfaction
⚫ Developing improvement measures based on the analysis results and collaborating with team leaders
⚫ Attending internal and external meetings and preparing materials
⚫ Performing other related tasks and tasks as assigned by supervisors as needed

-- Attractive Points of the Job --
Career advancement opportunities through new project development!
Frequent opportunities to use English and learn about travel arrangements!
Close to the station! Office is a 5-minute walk from Osaki Station
Lunch provided!
High salary starting at 350,000 yen per month! Night shift allowance available!
--
Company Info With offices in 100 countries and 500,000 employees worldwide, we provide customer service and connect brands and their customers around the world. As one of the world's largest outsourced call centers, we provide customer and technical support for the world's most renowned global brands. Since 2021, we have been certified as a Great Place to Work for three consecutive years.
Working Hours Working hours: 7:00 to 23:00 (8 hours of work + 1 hour break) / 5 days a week (Monday to Sunday)
Job
Requirements		 <Required Skills>
⚫ 1+ years of experience in a contact center or customer service environment (preferably)
⚫ Experience with data analysis, evaluation, and KPI management
⚫ Basic PC skills (including MS Office)
⚫ Native Japanese and business-level English (CEFR B2 or above)
⚫ Junior college or vocational school graduate or higher (any major or department)
⚫ Strong communication skills and a customer service-oriented approach
⚫ Remaining satisfied with the status quo and proactively seeking improvement and growth

<Required Home Environment>
⚫ Quiet work environment with privacy
⚫ Workstation (desk and chair)
⚫ Fiber optic or cable TV line that meets our standards (wired LAN connection available)

<Profile/Suitable for this position>
・ Those who want to advance their management career and seek personal growth
・ Those who embrace change and embrace new challenges and experiences
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Description		 [Salary]
Monthly salary
Base salary = ¥260,000 - ¥370,000 + night shift allowance + overtime pay (fully paid)
Salary increases available (subject to project regulations)

[Various Allowances]
■Overtime allowance (fully paid)
■Night shift allowance (regular hourly rate + 25% after 10 PM)
■Salary increase *Annual (June) salary increase

[Benefits]
■Complete social insurance (health insurance, employment insurance, workers' compensation insurance, employee pension insurance)
■Health checkup (half-day paid leave granted)

[Other]
■Clothes, hairstyle, hair color, and nail polish options are optional
■"ANPIC" system implemented...safety checks during natural disasters, etc.
■Employee referral program (rewarded with a thank-you bonus)
■Many employees have been promoted to full-time positions
■Online events held regularly
*Seasonal events, e-sports tournaments, yoga, cooking events, and more!
*You can also interact with people from other teams in the same project and with people from other projects♪
*The following measures are being taken to prevent infectious diseases.
◇ Online selection is OK.
◇ Disinfectant is available.
Holidays Holidays: 2 days off per week (excluding Saturdays and Sundays)
2-day weekend system (8-9 days off per month depending on shift)

<Vacation Information> *Conditions apply
■Paid vacation
■Special vacation ・Spouse's birth attendance leave ・Marriage leave ・Funeral leave
■Maternity leave and childcare leave (both taken and return to work successful)
■Nursing care leave
■Nursing care leave
■Menstrual leave
■Disability certificate holders receive 1 day of special vacation per month
Job Contract
Period		 ■ Employment Type:
Contract employee (initial contract is for six months from November 17, 2025 to May 16, 2026)
*If performance and attendance are satisfactory, the position will be promoted to full-time employment after six months.
*Initial contract period is subject to change.
Nearest Station Mainly working from home.
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