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Updated 2025-10-31
Activated 2025-10-07

[English x Japanese] Customer success for a foreign SaaS product company / No experience necessary! / Full-time employee / Annual salary of 4 million yen @ Shinagawa Ward, Tokyo
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This posting is managed by: Fellowship co.,ltd.
Company Name Company is not publicly visible
Job Type
Fellowship co.,ltd.
Planning/Marketing/PR - Research & Analysis
Customer Service - Customer Support
Finance/Accounting - Product Control
Industry Internet Services/ISP (Internet Service Provider)
Location Asia Japan Tokyo Shinagawa

Job Description 🌍 Customer success for a foreign-affiliated payment SaaS service / Supporting the Japanese market for a global unicorn company!

adish Inc. operates a customer success support business that provides long-term support for client companies' growth.
In this position, you will be responsible for Japanese corporate users of a foreign-affiliated payment service provided by a world-leading unicorn company.
Through post-implementation support, you will lead the way in resolving issues, promoting utilization, and maximizing customer satisfaction.

💡 Main Duties
・Provide post-implementation support (email, chat, and phone) to Japanese corporate users
・Go beyond FAQs and identify the root cause of issues to provide optimal solutions
・Account management, error validation, dashboard usage support, etc.
・Internal systems and documentation are English-based, with a global environment that mixes Japanese and English

🌐 Team Environment and Career
・Multinational team with members from over 20 countries (Japanese is the official language)
・Grow your career while using English in a global environment
・Diverse career paths available, including product specialist, sales, and customer success consulting

✨ What Makes This Job Specialist?
・Use your English skills to support the world's most cutting-edge SaaS product!
・Contribute to business growth through a combination of problem-solving and communication skills
・A rewarding position that bridges the gap between foreign and Japanese companies
Company Info No smoking indoors (smoking rooms available)
Working Hours Shift system (2 days off per week)
9:00~18:00 (1 hour break)
Job
Requirements		 [Qualifications]
- 1+ years of customer service experience (sales, customer service, etc.)
- IT literacy (basic Excel, PowerPoint, and Word skills + ability to research and use them proficiently)
- TOEIC score of 700 or higher
- Experience handling customer inquiries (regardless of industry)

[Eligible Experience/Skills]
- Experience in data analysis and numerical management
- Experience in team management and training
- Experience dealing with corporate customers (experience with business email and business chat is preferred)
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4000K   
Other Salary
Description		 Expected annual salary: ¥3,000,000-¥4,080,000
*Depending on experience and skills
Social insurance provided
Holidays Holidays: Saturdays, shifts
Shift system (2 days off per week)
Job Contract
Period		 full-time employee
Nearest Station 6 minutes walk from the west exit of Gotanda Station on the JR Yamanote Line
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