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Activated 2025-10-31
[Customer Support] Apparel Brand / Japanese brand supporting women
| Company Name |
kay me 株式会社 |
|---|---|
| Job Type |
 Administrative - Sales Assistant/Clerical/Receptionist Logistics/Retail/Consumer/Fashion - Other |
| Industry | Fashion/Apparel/Accessory |
| Location |
Asia
Japan
Tokyo
Chuo
|
| Job Description |
You will be responsible for streamlining and enhancing call center operations within our Customer Support department to ensure accurate and prompt responses to customer inquiries at our apparel company targeting executive women. Key Missions: - Elevate service quality through the optimization and advancement of the call center, aiming to exceed customer expectations, earn customer delight and trust, and drive further business expansion. - Achieve global optimization of logistics and inventory management from a supply chain perspective across factories, warehouses, and individual retail stores. Job Description: - Handling customer inquiries (Order placement/product explanation/proposals/returns/repairs/problem resolution) *Telephone (20%)/Email, chat (80%) - Collaborate with other internal departments on inventory management tasks. (The following responsibilities apply after gaining a managerial position.) - Implement business process improvements for the call center and supply chain. - Design and manage KPIs and implement measures to achieve targets |
| Company Info |
[About kay me] Founded in 2011 by CEO Kemi, kay me is a D2C apparel company founded with the mission of "supporting those who take on challenges." In addition to selling online, the company has stores in Japan (Tokyo, Osaka, Kyoto), Singapore, Hong Kong, and other locations, and is expanding globally into Asia and North America under the motto of "Bringing functional clothing made in Japan to the world." Designed by Kemi, a former management consultant, for working women, kay me is beloved by a variety of celebrities, including newscasters, actresses, prominent business people, members of the Imperial family, and politicians. [President's Policy, Strategies, and Appeal] Policy: Our mission is to "support those who take on challenges," and we place support for working women at the core of our business. Policies: - Sustainable management (no animal-derived materials, no sales, no overproduction) - Communicating Japan's technological capabilities to the world - Fair trade practices |
| Working Hours |
10:30-19:30 (8 hours working) [Break] 60 minutes |
| Job Requirements |
Required Skills/Experience ■ Experience in call center, sales administration, or sales ■ Comfortable with English ⇒ Used for inquiries, team chats, and meetings ■ Experience with business improvement Preferred Skills/Experience ■ Experience using systems such as e-commerce sites ■ Business-level English proficiency ■ Experience using Excel for analysis (cross-tabulations, etc.) |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5000K |
| Other Salary Description |
Annual Salary: Expected annual salary of ¥4.2 million to ¥5 million (member-level) <Monthly Salary> ¥350,000 to ¥417,000 (including allowances) <Salary Breakdown> Monthly (Base Salary): ¥262,200 to ¥312,400 Fixed Overtime Allowance/Month: ¥87,800 to ¥104,600 (Fixed Overtime: 45 hours/month) Overtime pay for excess work will be paid additionally [Benefits & Allowances] - Salary increases available - Overtime pay provided - Commuting allowance - Social insurance - Retirement benefits system - One day of self-improvement leave per month - Maternity/Childcare leave system - On-the-job training system - Flexible hours for childcare - Flexible/Conditional remote work available - Reduced/Flexible working hours (upon consultation) - Side jobs permitted (for eligible staff) |
| Holidays |
Five-Day Workweek *Up to 125 days of annual leave ■ Self-improvement leave (1 day per month) ■ Annual paid vacation (10 days granted after 6 months) ■ Summer vacation (3 days) ■ New Year's holiday (4 days) |
| Job Contract Period |
3 months of probation period |
| Nearest Station | 1 minute walk from Ginza Station |
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