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Updated 2025-12-02
Activated 2025-12-02

A global company where the official language is English! Supporting the future of power quality with technology [PQ Technical Support Engineer]
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Company Name

Eaton Electric (Japan) Ltd.

Job Type IT (Other) - Customer Support Engineer
Electronics (Appliance/Semiconductor) - Sales Engineer/Service Engineer
Manufacturing (Automobile/Plant Engineering/Precision Equipment) - Sales Engineer/Service Engineer
Industry Electric Power/Gas/Petroleum/Energy
Location Asia Japan Tokyo Minato

Job Description *The official internal language is English. You will communicate with our overseas offices in Singapore and China in English, and with Japanese clients in Japanese.

Job Summary:
This position will primarily be responsible for managing all technical support for DPQ-related products in Japan.
PQ: Power Quality (including single-phase and three-phase UPS, rack-mount PDU, and MDC (micro data center))

Responsibilities:
• Provide pre-sales and post-sales technical support to customers and troubleshoot technical issues.
• Respond to technical inquiries and proactively propose solutions.
• Manage and support our certified partners and ASPs, maintaining high service quality and compliance with technical standards.
• Serve as a liaison for technical issues and work with our internal team to drive resolution.
• Streamline the RMA process and process returns and exchanges quickly and accurately.
• Provide technical guidance and training to ASPs and partners as needed.
• Visit customer sites and resolve issues on-site as needed.
• Recommend product improvements to our design staff based on customer feedback.
• Prepare proposals and assess customer needs to recommend appropriate products/services.
Company Info Company History – Eaton Electric Japan
Eaton Electric Japan originated from Moeller GmbH, a company founded in 1899 in Germany, the birthplace of electrical control technology. With over a century of experience, Moeller built a strong foundation in the field of electrical control systems.
In 2008, Moeller became part of the Eaton Group, a U.S.-based global leader in intelligent power management solutions.
Eaton’s products are developed to meet not only international standards, but also the electrical and safety regulations of countries around the world, ensuring safe and reliable use globally.
The company is certified under ISO 9001 (Quality Management System) and ISO 14001 (Environmental Management System), and is committed to producing high-quality, safe, and environmentally friendly products.

Sales Composition
Low-voltage control equipment
Medium- and high-voltage control equipment
Extra-high voltage switchboards
Uninterruptible Power Supply (UPS) systems

Smoking is completely prohibited in all areas of the workplace, including indoor and outdoor spaces
Working Hours Flexible Working Hours System
Working Hours: 09:00 – 17:00
Core Time: 10:00 – 17:00
Break Time: 12:00 – 13:00
Job
Requirements		 • Diploma or equivalent in technical related discipline.
• 3+ years’ related experience with power and electrical products, experience and knowledge of UPS and rack-mount PDU would be an added advantage.
• Technical Understanding.
• Ability to effectively present information to customers
• Good written and verbal communication skills
• Building Relationships, People Skills, Customer Focus.
• Closing Skills.
• Professionalism.
• Fluent in Japanese and English (written and spoken).
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level None
Salary Depends on experience   
Other Salary
Description		 Social Insurance
Commuting/ Transportation Allowance
Retirement Allowance
Sales Incentive
Holidays Five-Day Workweek
Summer Holidays
Paid Holidays
New Year Holidays
Golden Week
Job Contract
Period		 Fulltime Position
Permanent Role
Nearest Station 4 minutes walk from Roppongi Station on all lines
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