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Updated 2025-11-12
Activated 2025-11-12

Planning and Strategy Officer/Planning work related to improving customer satisfaction (Energy Business Division)
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Company Name

Rakuten Group, Inc.

Job Type
Rakuten Group, Inc.
IT (Other) - Project Manager
Planning/Marketing/PR - Research & Analysis
Planning/Marketing/PR - Planning/Marketing
Industry Other
Location Asia Japan Tokyo

Job Description This position involves conducting research, planning, and execution, with Rakuten Electricity customers' churn rate and customer satisfaction (NPS) as key performance indicators.

[Job Description]
- Quantitative and qualitative user analysis and surveys
(Using behavioral data, Rakuten membership profiles, Rakuten Electricity contract data, and other survey data)
- Regular data aggregation
(Systematizing and executing NPS surveys and transactional user surveys)

- Planning and developing user communication strategies (Planning improvements to customer pain and gain based on customer journeys and analysis results)

[Organizational Structure]
Consumer Services Group
Number of employees: 2
Composition: Men and women in their 30s and 40s
All positions are mid-career hires, and we welcome those with no experience in the energy industry.

After joining Rakuten Group, Inc., candidates will be seconded to Rakuten Mobile, Inc. All energy business employees will be seconded to Rakuten after joining the parent company. Due to the strong affinity between the energy and mobile businesses, practical work will be carried out at Rakuten Mobile, but their work will be focused solely on the energy business.
Company Info Rakuten is Japan's largest marketplace and an internet ecosystem offering over 70 diverse services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. Rakuten offers over 140 services worldwide, including the Communications & Energy Company, which handles information and communications services, including mobile phones, and power and energy-related businesses.

[Attractive Points: Opportunities for Growth and Challenge]
With over 70 businesses, including e-commerce, finance, and mobile, you can pursue a variety of careers based on your ambition. Our comprehensive employee benefits, including three free meals a day in the company cafeteria, are also attractive.

[Corporate Culture: A Go-Forward Culture and a Sense of Speed]
Our "Get Things Done" mentality is deeply rooted, and we expect a strong desire to achieve and a sense of speed. It's a dynamic, global workplace where unity is centered around the founder and English is increasingly becoming the official language.
Working Hours 9:00 AM - 5:30 PM
Flexible working hours are available.
Core time: 11:00 AM - 3:00 PM (8:00 AM - 12:00 PM on morning meetings)
Job
Requirements		 [Required Qualifications]
- Practical work related to improving customer satisfaction
- Experience in analysis, planning, strategy development, etc.
(Sales, marketing, system planning, etc. are not important)

[Preferred Qualifications]
- Business-level English proficiency
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
（Monthly Salary Range: JPY - Japanese Yen JPY 416.667K - JPY 583.333K *Divided into12month ）
Other Salary
Description		 *Includes 40 hours of assumed overtime
Job Contract
Period		 Full-time employment
Nearest Station Address: 2-21-1 Tamagawa, Setagaya-ku, Tokyo 158-0094
Futako Tamagawa Rise Office, 13F
1-minute walk from Futako Tamagawa Station on the Tokyu Den-en-toshi Line and Tokyu Oimachi Line
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