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Updated 2025-11-18
Activated 2025-11-18

Bilingual Desktop Support Engineer
Automatically translated job page

Company Name

HCL JAPAN LTD./株式会社エイチシーエル・ジャパン

Job Type
HCL JAPAN LTD./株式会社エイチシーエル・ジャパン
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
Industry IT Consulting
Location Asia Japan Shizuoka Others

Job Description This position is for an experienced technician on the Desktop Support team responsible for
IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to company’s operating environment. It also
involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.

Responsibilities for this position may include but are not limited to:
• Primary desktop support for Windows Operating System, Mobile Device Management
• Infrastructure, Video Conferencing systems, and L3 application teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues
• impacting end users globally.
• enterprise environment.
• Understand and follow direction provided by the Application and System Services team
• leads and managers.
• Document in detail case status and tasks / work completed with end users in the ITSM system
• Setup and maintain inventory processes
• Keep the stockroom area clean and organized.
• Receive and record assets in System for tracking.
• Perform basic staging tasks such as assembling computer components, imaging/copy hard
• drives, asset tagging, repackaging equipment.
• Pick, prepare, and organize outgoing order
• Work with Operations/Purchasing to maintain adequate stock levels.
• Work with Field Service/Project teams to ensure the proper equipment is allocated for work
• orders
• Maintain inventory controls over tools
• Provide reports supporting the asset inventory using excel and other tables as needed
• Gather data on and provide analysis of all activities that have an impact on the value, cost
• and risk of asset life cycles.
Company Info About HCL:
Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of
modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies - HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $ 13.8 billion as of 12 months ending December 2024 with more than 220,755+ employees from 140 nationalities operating across 60 countries, including over 500 points of presence in India.

About HCL in Japan
For nearly two decades, HCL has helped over 40 Japanese companies through account outsourcing, modernization of legacy systems, optimizing costs, improving business processes, and transforming their businesses. As one of the established software companies in Japan, HCL’s primary objective has been to enable the global growth strategy for brands in the region. Our product localization services help software development companies in Japan tailor their products to the requirements of foreign markets. Our value engineering and re-engineering services help redesign products to cater to emerging markets

For further information, visit www.hcl.com

[Measures against passive smoking]
Designated smoking area mostly outside the office building
Working Hours 9:00-18:00
Job
Requirements		 Windows Operating System advanced troubleshooting; proficient using Windows registry
Microsoft Office advanced troubleshooting.
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
General knowledge/troubleshooting for Networking, Microsoft Intune, MFDs, Mobile Device Management and Mobile Web Apps, iOS, etc.
Active Directory Administration and Infrastructure Design
Understand and troubleshoot Azure MFA and Desktop imaging.
Strong customer service skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 4000K - JPY 7500K   
Other Salary
Description		 Complete social insurance coverage
Education and training
Holidays Paid vacation
Congratulatory and condolence leave
Sick leave
Full two-day weekend (Saturdays, Sundays, and holidays)
Job Contract
Period		 Full-time employment
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