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Updated 2025-10-02
Activated 2025-09-04

[Japanese] Operations Management / World's largest OTA company / Full-time employee / Casual dress code / Annual salary of 9 million yen @ Chiyoda Ward, Tokyo
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This posting is managed by: Fellowship co.,ltd.
Company Name Company is not publicly visible
Job Type
Fellowship co.,ltd.
Finance/Bank/Securities/Investment - Administration/Support/Back Office
Sales/AE - IT Sales
IT (Other) - IT Help Desk
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo Chiyoda

Job Description Job Description
1. Maintain IT operations for users in the Tokyo office and ensure compliance with local IT service level agreements (SLAs).
2. Respond promptly to internal requests and install and troubleshoot application systems, client software, and hardware such as PCs, networks, and printers.
3. Work closely with the local management team to ensure user satisfaction.
4. Manage IT asset inventory.
5. Contribute to the creation of internal technical documentation and ensure its validity, completeness, and readability.
6. Support compliance with information security regulations and manage security systems, server rooms, and HVAC and environmental monitoring equipment.
7. Liaise and coordinate with external vendors as needed.
8. Complete assigned projects and tasks within deadlines.
9. Respond to operational changes during off-peak hours, such as nights, weekends, and holidays, to ensure IT continuity.
10. Maintain effective attendance for essential positions to ensure business continuity. 11. Based in Tokyo, you will travel or support remote users as needed.

*Clearance of scope of legal changes to job duties: Job duties may change in the future. Details will be provided during the interview.
Company Info Smoking is prohibited indoors (smoking rooms are available).
Working Hours Working days: Monday, Tuesday, Wednesday, Thursday, Friday
Working hours (HP) Working hours: 9:30-18:30
Job
Requirements		 [Application Requirements]
1. Bachelor's degree in computer science or equivalent work experience, with at least 5 years of work experience in IT support.
2. Experience in user support for Windows and Mac OS operating systems and IT application systems (M365, DNS, email, printers, file sharing, VPN, video conferencing, etc.). Experience in M365 and Intune operations management is a plus.
3. Proficient in Microsoft Office products (Word, Excel, PowerPoint, Project, Visio, etc.).
4. Ability to plan and execute tasks, with extensive knowledge of IT service processes and familiarity with ITSM systems.
5. Knowledge of basic network troubleshooting and an understanding of security systems, server rooms, air conditioning equipment, and environmental monitoring.
6. User-oriented service mindset. Ability to provide high-quality service and respond quickly to local internal users.
7. Knowledge and experience in office setup in Japan is a plus. 8. As communication with the Shanghai headquarters will be required, candidates who can speak Mandarin Chinese are welcome.
9. Able to handle system updates during off-peak hours such as nights, weekends, and holidays (not frequently).
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 6000K - JPY 9000K   
Other Salary
Description		 Complete social insurance coverage

[Benefits, Employee Benefits, and Various Systems]
■ Complete social insurance coverage (employment, workers' compensation, health, and employee pension insurance)
■ Overseas training program
■ Casual dress code
* Jackets are acceptable when visiting clients! Casual attire is acceptable when not visiting clients!
■ Travel subsidies
■ Company events (We host various parties, including year-end parties)

[Holidays and Vacations]
<Annual Holidays>
120 days
or more

<Holidays and Vacations>
■ Full 2-day work week
(Saturdays and Sundays)
■ Holidays
■ New Year's holiday
(7 days)
■ Summer vacation
(1-3 days)
■ Congratulatory and condolence leave
■ Paid vacation
(10-20 days annually)
■ Special vacation
*Depending on experience and skills
* Expected annual salary after direct hire: 6-9 million yen
Holidays Holidays and vacations

<Annual holidays>

120 days

<Holidays and vacations>

■2 days off per week

(Saturday and Sunday)

■Holidays off

■Year-end and New Year's holidays

(7 days)

■Summer holidays

(1-3 days)

■Celebration and condolence holidays

■Paid holidays

(10-20 days granted per year)

■Special holidays
Job Contract
Period		 Full-time employment
Nearest Station 1 minute walk from Tokyo Metro Otemachi Station, Exit B8a
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