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Updated 2025-10-02
Activated 2025-09-03

[Chinese] Customer Support / Listed Company / Office Work / Full-time Employee / Annual Salary 5.5 Million Yen @ Shinagawa Ward, Tokyo
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This posting is managed by: Fellowship co.,ltd.
Company Name Company is not publicly visible
Job Type
Fellowship co.,ltd.
Sales/AE - Customer Success/Client Success
Finance/Bank/Securities/Investment - Administration/Support/Back Office
Customer Service - Customer Support
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Shinagawa

Job Description Job Description
- Improving customer support operations
- Managing customer support personnel, both internal and external

Specific Duties
[Inquiry Details]
- Defective product replacement
- Refund handling
- Website error handling

[Task Details]
- Identifying customer support issues, improving, and streamlining them
- Managing KPIs for the customer support team
- Pre-launch preparations (preparing for payment activation, checking website content, etc.)
- Simple data compilation (using Excel functions/PowerPoint)
- Negotiating with clients
Company Info Smoking is prohibited indoors (smoking rooms are available)
Working Hours Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
Days Off: Saturday, Sunday
Flexible Core Time System (Core Time: 10:00 AM - 3:00 PM)

*Legal Contract Renewal Details: Contract renewal available (Details of terms and conditions will be provided during the interview.)
Job
Requirements		 Required Skills
- Experience working in a customer support/service department
- Team management experience (any number of people)
- Experience working in some form of web or internet services
- Familiarity with Excel (VLOOK, Pivot, IF functions, and graphing), Google Sheets, and PowerPoint

Preferred Skills
- Customer support roles at sub-leader or above
- Experience creating workflows and manuals for customer support
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level Business Conversation Level
Salary JPY - Japanese Yen JPY 4000K - JPY 5500K   
Other Salary
Description		 Annual Salary: ¥4,000,000–¥5,500,000

*Depending on skills and experience
*Overtime will be paid separately
*Details will be provided during the interview
Holidays Two-day weekend (Saturday, Sunday, and public holidays)
Job Contract
Period		 Full-time employee (no fixed term)
Nearest Station 5-minute walk from Gotanda Station. 7-minute walk from Osaki Station.

*Clearance of legally mandated changes to work location: Work location may change in the future. Details will be provided during the interview.
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